International returns
Summary: eurohub had trouble returning a replica watch purchased from a seller in France via eBay. The seller provided a return label without tracking, which eurohub changed to a tracked shipment. Confusion arose as eBay required specific return data to process a refund, leading to complications in confirming the return despite having a different tracking number. perfect-sally and others advised eurohub to share the tracking number with the seller and eBay representatives for resolution. Eventually, eBay support responded, endeavoring to update the status and facilitate the refund, but complications with international tracking systems persisted, causing delays.
I bought a replica watch from France.
After a bit of back and forth, the seller provided a return label via eBay.
After dropping it off, I only then saw that he had sent just a parcel without tracking.
I was still able to change it to insured with tracking, but with a different tracking number.
Now to the problem:
eBay wants to take the return data for the parcel from DHL in order to generate a refund. But that doesn’t work, and I can’t confirm the official return.
But I do have a different tracking number.
Please help.
selina_b@ebay
Hello @eurohub ,
we can't mark anything here as returned. The DHL shipment tracking also only shows:
Status open
We are expecting your shipment data shortly.
@perfect-sally Thanks a lot for flagging 🤗
Best regards
Selina
eurohub
OP3 days agoDHL Germany tracking not possible after follow-up questions from DHL.
Directly La Poste France. Enter the tracking number there. It is marked as delivered and the screenshot is stored in messages.
perfect-sally
·3 days agoIf it’s been delivered, I’d just ask the seller why he hasn’t refunded it yet. And eBay can’t intervene with foreign parcel services.
eurohub
OP3 days agoThis is the seller's response
In good condition, you can ask eBay to mark the item as returned and received so that I can process the refund. At the moment I can't do this, as it indicates that a return request is in progress. " I confirm receipt
Translated for you. View original
perfect-sally
·3 days agoThat can’t be right! The seller can refund at any time.
@selina_b@ebay could you please take another look? Thanks
selina_b@ebay
@eurohub We can’t mark anything as delivered, since nothing is shown in the shipment tracking.
If you don’t receive a refund within 48 hours, let us know; only then can we intervene.
Best regards
Selina
eurohub
OP3 days agoAnd the recipient in Paris confirms it in messages.
verena@ebay
·6 days agoHello @eurohub ,
many thanks for your post!
I’ve just added the tracking number for the return internally in the return request. Your seller should issue you a refund within 2 business days of receiving the return shipment. Please get in touch with us again if they do not do this.
Thanks for the tags, @perfect-sally and @petersmodellbahnstuebchen ! ❤
Best regards
Verena
eurohub
OP3 days agoHello,
He has already relisted the identical item! So now I’m assuming that he has already received it.
Item 257656812811
eurohub
OP3 days agoIn good condition, you can ask eBay to mark the item as returned and received so I can process the refund. At the moment I can't do this because it indicates that a return request is in progress. " I confirm receipt
Translated for you. View original
perfect-sally
·3 days agoAn ebay MA is looking into this and will get back here.
@selina_b@ebay could you please be so kind? Thanks
eurohub
OP3 days agoPlease enter the recipient's response here.
perfect-sally
·6 days agoPlease send the tracking number to the seller via eBay message and an eBay employee can take it from there and add it.
It would also be best to mention the corresponding item number.
Hi @verena@ebay could you please take a look? Thanks
eurohub
OP6 days agoI sent the seller the shipping receipt as a photo.
Thanks
petersmodellbahnstuebchen
·6 days agoHi @eurohub
it doesn’t help if you send the seller a photo.
You should mention the tracking number here, as @perfect-sally wrote. Then the lovely @verena@ebay can enter it.
Best regards from the Baltic Sea
Peter
eurohub
OP6 days agoAh, that's new now.
How do I reach the good one?
perfect-sally
·6 days agoNot at all! She will get in touch here and take the tracking number from your message to the seller! And please send this message because it is not certain whether the employee can even look at the image!
eurohub
OP6 days agoSo, now the data in plain language to the seller and also to Verena.
Phew, something like that scares me when it comes to that amount.
Thanks in advance.
perfect-sally
·6 days agoIt was not written to post the data here because it is not allowed and they may be deleted!
The data can only be taken from your message to VK!
I think a bit of effort is manageable if you also want a proper handling and later a reimbursement.