Feedback: Where does the buyer find the label/QR code? | Shipping

xy-maps · 2025-10-21T17:27:38.201000Z

I agreed with a buyer on the return process that he would send the item back and receive a full refund. I then directly booked a DHL return through the return process. However, the buyer says he did not receive a label or QR code. According to the FAQs, he should have received a message with the subject “Send the item … back to the seller …” where the label is included. Can someone confirm that this is still up to date, or are the return labels for buyers hidden somewhere else?

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Feedback: Where does the buyer find the label/QR code? | Shipping | eBay Germany