Hello everyone,I sold two items last Tuesday. The two buyers paid right away, and I bought the shipping labels through Ebay. I took the two large letters straight to DHL the next morning.Item 1 is still in the distribution center according to tracking, even though the buyer has already received the shipment. However, Ebay does not recognize that the shipment was delivered. As a result, the money is not being released.Item 2 was apparently not scanned when it was dropped off by DHL, there is no s...

Hello @marshall_gibson_91 As long as the items are not considered delivered and we do not receive current shipment data from the shipping provider, the amounts will still be retained. They will be released automatically after 30 days. Thanks for tagging @petersmodellbahnstuebchen 😘 Kind regards

Shipping provider is not updating the status / money is not being paid out | Shipping

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Shipping provider is not updating the status / money is not being paid out | Shipping | eBay Germany