Shipping costs charged twice

Question

Hello everyone, unfortunately there was an error with my current order. The shipping costs for the shipping label were deducted twice from my credit. Unfortunately, the AI bot doesn’t understand my issue. Who can help me?

samantha@ebay · Accepted Answer

Hello @eminem0604    The shipping label was purchased twice, which is why it was also booked twice.   Please go to the sales overview and then under Orders to Shipping labels. There you can cancel one of the labels.   Thanks for tagging @perfect-sally    Best regards Samantha