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Community Help & Dialogue

Suggestions and Feedback on the eBay Platform

Created May 6, 2026

6 members

360 discussions

Share ideas, wishes, and feedback on the further development of eBay.

Question
Suggestions and Feedback on the eBay Platform
"Summarize Porto" - function disappeared
Before, I could interrupt my purchase process to give the seller the opportunity to combine the postage. I can no longer find this important feature in the checkout. I had just ordered five identical items and the postage was automatically charged 5x. To be fair, the seller refunded the excess postage to me via Paypal, but it's pretty stupid that it no longer works any other way. Could this please be made available again?!
smilinguido888
Posted yesterday at 7:53 PM • Last reply yesterday at 8:15 PM
2
Question
Suggestions and Feedback on the eBay Platform
Reversed transaction – eBay keeps the sales commission despite a full refund. Is this clause in the terms and conditions even valid under German law?
Edited: Due to a broken keyboard, the text was summarized by AI and it went a bit too far. It was more along the lines of wanting sound legal opinions. That was never my intention eBay return: buyer gets everything back, eBay still keeps the fees? I’ve just got a case that has me a bit puzzled, because I’ve never experienced it like this before. The buyer opened a return and claimed that when the package was opened, allegedly part of the contents was missing. I believe this claim is false, so I involved eBay. I then even called eBay support. After reviewing the case, they explicitly told me that I am in the right and shouldn’t worry . Unfortunately, that was only over the phone, so of course I have nothing in writing about it. Now my complaint was still rejected, or rather the decision in favor of the buyer was upheld. I was told in justification that the buyer had been able to prove that they reported the alleged theft. But let’s be honest: the fact that someone reports an alleged theft by no means proves that the theft actually happened. At first, it only proves that they reported that claim somewhere. By the way, eBay didn’t provide me with the alleged proof itself either. And this is exactly where my actual problem comes in: The buyer gets the full purchase price back , so for example €31. eBay had previously kept about €6 in fees from those €31. But now, for the refund, the full €31 is charged back to me, while eBay apparently keeps the roughly €6 it had previously withheld. So in the end I’m left with €0 in revenue from the transaction, plus the eBay fees as a loss. Is that actually the normal procedure at eBay now? Up to now I assumed that if a transaction is fully reversed, the corresponding selling fees would also be credited back. That’s how it is at Amazon, at least. I then read that eBay apparently actually has a rule that if eBay itself decides a case and closes it with a refund, the fees are not credited back. Honestly, that’s completely new to me. Has anyone here experienced this firsthand? Are the fees also withheld from you when eBay decides a return case and the buyer gets the full purchase price back? And if that really is the case: What do you think of that? I honestly find it pretty hard to understand that eBay keeps its full selling commission on a transaction that has been fully reversed, even though no sales proceeds remain with the seller in the end. In any case, I’m going to have the matter looked into more closely again, especially the question of whether this rule is even permissible under German law.
bricks*import
Posted 2 weeks ago • Last reply 4 days ago
13
Question
Suggestions and Feedback on the eBay Platform
Invoice for purchased items!
Good day, dear Ebay team. Hereby I would like to ask for small changes for Ebay purchases, so that commercial sellers on the Ebay site are required to upload the invoices for the sold goods on the Ebay site. I would like to buy many more things through the Ebay site, but every month when I do my bookkeeping I am missing the invoices; after several requests to the seller, the invoices do not always come, and not for a long time either. For these reasons I often buy elsewhere, even if it is more expensive there. Thank you for your understanding.
kfzvakulin
Posted 6 days ago
0
Topic
krebs67
1181 View listings
eBay is becoming more and more confusing
The eBay interface is getting more and more cluttered and overloaded. At this rate, I might as well just go to Amazon.
Aug 18, 2026 at 8:11 AMlast reply 1 week ago
5
Topic
anifler
4128 View listings
New eBay size labels: How do you handle manufacturer sizes like S/M, S/L or L/XL?
Hello everyone, I received a notification from eBay that starting in August, only standardized sizes are to be used for clothing and shoes. According to eBay, if the manufacturer size is not available, we are supposed to select the “best matching size” . However, I’m now facing the following problem: I mainly sell lingerie, tights, and bodystockings. Many manufacturers intentionally use combined sizes such as S/M S/L M/L L/XL XXL/XXXL These sizes appear both on the label and on the packaging and correspond to the official manufacturer specifications, since the items are made of very elastic materials. In the clothing categories, however, only single sizes like XS, S, M, L, or XL are offered in the size field. Combined sizes are completely missing. In my view, this creates several problems: If I choose S , for example, for an item with the manufacturer size S/L , buyers who filter by L will no longer find the item. If I choose L instead, the item will not be shown in a search for S . If I enter S in the size field, the buyer will still receive an item labeled S/L . That can easily lead to questions, misunderstandings, or even returns, even though the manufacturer size has been stated correctly. It is true that you can add an extra item attribute such as “manufacturer size” , but I’m worried that many buyers will overlook it. If a buyer orders based on the size field S , for example, but then receives an item labeled S/L , misunderstandings are, in my view, inevitable. So I’d be interested to know: How are you going to solve this problem? Which size would you choose for S/M, S/L, or L/XL? Have you already received a response from eBay support? Do you think eBay will add the industry-standard combined sizes back into the selection list in the future? I’m looking forward to hearing about your experiences and opinions. Thank you!
1 month agolast reply 1 week ago
5
Topic
vulpius1
1738 View listings
Warning: No seller protection with basic shipment tracking (letter/small parcel)? My experience!
Artikel nicht erhaltenGesetzliche AnforderungenKaufabwicklungKundenserviceMeldenSicherheitVerkaufenVerkäufer*innenschutzVersandZahlungsabwicklung
Hello everyone, I want to warn you about eBay seller protection with basic shipping tracking (letter/parcels) and ask whether you’ve had similar experiences. This is about the case where a buyer reports an “item not received” even though the shipment was successfully delivered according to tracking. The background: A shipment was paid for by me on Aug. 11, scanned on Aug. 12, and according to tracking delivered on Aug. 13. Shipping was handled completely through the eBay shipping manager . As is well known, eBay has for some time promised full seller protection for DHL letter shipments with basic tracking (and since 01.08.2026 also for DHL parcels) if shipping was booked through eBay’s own shipping manager and the status says “Successfully delivered.” The reality: a trap for sellers In practice, this protection gives private sellers a false sense of security. As soon as the buyer opens the case and it is escalated to customer service after 4 working days, the following happens: Automatically, the system does immediately give you a positive rating for this transaction (“Order delivered on time and without issues”). Nevertheless, customer service decided the case in favor of the buyer . The absurd reasoning from support: “Since we cannot confirm successful delivery, we are now closing this case and will fully refund the buyer’s purchase price. To continue selling successfully on eBay in the future and benefit from our seller protection, I recommend that you always choose a shipping method with tracking.” The receipt madness: Before that, support had requested additional proof: “the original postal receipt showing the buyer’s delivery address. Please take a photo of the receipt.” I then uploaded the original PDF stamp with matrix code, tracking number, date, recipient and sender address. This document was not accepted . Apparently, support expects a printed DHL branch receipt, like the kind you only get with parcels. The fact that the tracking number is already permanently and automatically linked to the recipient address by the eBay shipping manager (and included in the matrix code) is completely ignored. Shipping to a different address is technically impossible with this label (with this tracking number). The shipment can only have arrived at the buyer’s address. Conclusion: There is NO seller protection with basic tracking for letters and DHL parcels! If the buyer claims not to have received anything despite the shipment status “Successfully Delivered,” the eBay customer service will refund the purchase amount + shipping costs to the buyer. And advise the seller: “To continue selling successfully on eBay in the future and benefit from our seller protection, I recommend that you always choose a shipping method with tracking.” The legal situation in Germany: As a private seller, according to the legal basis, I only have to prove: “sale by shipment between private individuals (§ 447 BGB)”, that I properly sent the item. In a sale from private to private, the transport risk passes to the buyer as soon as the seller hands the item over to the shipping company. If the buyer claims, despite proof of shipment, that nothing arrived, they cannot legally demand either compensation or a refund from a private seller. But, since when has eBay cared about laws!
2 weeks agolast reply 1 week ago
38
Question
Suggestions and Feedback on the eBay Platform
Difference in the displayed offers: "normal, old" view: gallery view
First of all, a friendly hello to everyone, I have no idea whether I’ve landed in the right category here. My question is: at the moment I have 112 listings posted, which are shown to me in (my) normal list view If I click on my name, the listings appear in gallery view, and 106 offers are shown. It also says clearly above: Search all 106 listings incidentally, the sorting is completely different too. That wouldn’t bother me if at least all active listings were shown. How does this difference come about? It can’t be due to a delay from recreating, because I only “re-listed” yesterday evening. Although that was also more than 6 listings. In the list view, all of them are shown anyway. There aren’t any duplicates either. I don’t get it. Can that be right, or is it just a display error and outsiders could see 113 listings? Could that possibly be fixed? I’d be grateful for an explanation or some help Kind regards
goldeifel
Posted 1 week ago • Last reply 1 week ago
13
Question
Suggestions and Feedback on the eBay Platform
Invoices in 4x6 - Is this a joke?
Hello, it’s nice that eBay in 2026 has finally recognized the standard format for shipping labels. But why the hell for invoices? Who prints their invoices on labels?? When will we finally get the correct format for shipping labels - especially for stamps? It would also be great if the settings (info to display on the invoices) didn’t keep getting automatically deselected or changed...
bixtron
Posted 1 week ago • Last reply 1 week ago
2
Question
Suggestions and Feedback on the eBay Platform
Lack of transparency in the display of price suggestions
Hello, Situation: A price offer has been made. The price you enter as a suggestion always refers to one item. But several items were selected/an offer was submitted for several items. Under price offers I then only see the total price for all items. Later, I can neither see the price offer for one item that I submitted, nor can I later see in any view for how many items I submitted the price offer. That can make you panic, because it looks as if you submitted the multiple price for one item. Why are price offers presented so opaquely? Kind regards
billigheimser
Posted 2 weeks ago • Last reply 2 weeks ago
1
Topic
amdbuster
353 View listings
Amazon Best Seller tag
Hi, Since there seem to be more and more people hanging around here who don’t own the goods and just order them from crappy Amazon, there should also be a way here (e.g. when rating a purchase) to make that clearly visible to everyone. Especially since shipping usually also takes longer than stated. I personally want nothing to do with that bunch and definitely don’t want to support them (if I did, I’d order there myself). That’s why any goods that come from there get returned straight away.
1 month agolast reply 2 weeks ago
6
Topic
terri131719
2708 View listings
New brooms... neeeeeeeee
It is and it remains confusing !!! Of 2 criticisms from my side, 1 got dinged - honest and, as usual, sarcastic - so presumably the latter is to be expected too. Nah, this is no longer nice, I can actually only take that in very small doses, well then. After 18 years, I'm really going to take it a bit easier now. The sales page has also been made worse by trying to improve it. Click on it - no image. Partly. I can no longer choose the order in the summary either. First the unpaid ones ... that's what makes buying fun (irony !!!) I also have to reselect the choice "ending soonest" every day. A masterpiece of programming.
2 months agolast reply 3 weeks ago
6
Topic
jeich85099
2214 View listings
Item sold - but doesn't appear in sales
Someone who bought something from me messaged me. But I didn’t get any notification from eBay that the item had sold. The listing is still shown in the auctions, however with the note that the item is no longer available and has been sold. However, the buyer didn’t receive any payment request and I can’t send anything to the buyer, since for me the item technically hasn’t been sold. What can I do?
3 weeks agolast reply 3 weeks ago
2

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