11% commission on shipping costs | Suggestions and Feedback on the eBay Platform

myeatnordic · 2024-03-13T13:23:30.873000Z

Good day, I have a question, or rather a suggestion. As a preface, I’d like to say that, apart from a few minor things, we are very satisfied with Ebay. My comment, or question, is about the 11% commission that Ebay roughly takes from shipping costs. When it comes to the costs incurred for shipping, this is a service provided by an external company, and Ebay takes a cut of something they do nothing for. I understand that Ebay wants to prevent "fraud" with shipping costs. It’s also a real **ouch** that people list an e-bike for 1 euro purchase price but charge 2,500 euros shipping in order to earn more in the end. However, Ebay is also somehow obligated and, above all, has a major self-interest in making sure sellers stay and don’t leave. I imagine there are plenty of other solutions too: for example, allowing shipping costs only up to a maximum amount XY. Large companies or sellers of bulky goods like refrigerators, etc. often don’t charge any shipping costs at all, and small companies never have more than 50 euros in shipping costs. Restrict that at the system level and really stop taking from the sellers. We as a company based in Sweden therefore have shipping costs that make us less attractive to some customers, and yes, we already work with a company that makes it cheaper. The argument "you should pass that on to the item price and offer free shipping" is also pretty pointless, because potential customers won’t even look at the item if a package of marzipan rolls suddenly costs 25 euros. This wouldn’t be so bad, except when customers ask to cancel the purchase because shipping costs of 14.39 for a product worth 19 euros seem too expensive, that is already frustrating. Does Ebay plan to do something about this so that companies have an easier time offering their customers a service on Ebay that also encourages repeat purchases and thus keeps them on Ebay. Because let me put it this way: most people know what Google is. They search for the name of a company or business and don’t come back to Ebay if they get their items there, and I don’t think that’s in Ebay’s interest. Maybe it’s time for Ebay to think less like a politician and stop worrying only about how to come out on top, and instead focus on a concept that can be implemented quickly and brings more for everyone while also offering more for the future. Thank you in advance. Greetings from cold Sweden MyEatNordic

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