Automatic rating for the seller after 31 days
Hi hi, a suggestion for improvement:
It’s always been the case that there are many buyers who have never left a review, for whatever reason.
Wouldn’t it be great if the eBay system automatically left a positive review after 31 days (35, 40, ?) automatically?
This would then better reflect in the feedback points how many sales a seller makes ... and would also put neutral/negative reviews into perspective, since they would then be in the real percentage ratio to the “well-run sales”
Best regards and good business 😎
41 comments
khaloua
·1 year agoGood day
The automatic assessment system exists in Great Britain; do we have that here in Germany too?
turbotuentchen
·1 year agoMoin,
yes, it also exists on .de, for new sellers
www.ebay.de/help/buying/leaving-feedback-sellers/bewertungen-fr-verkufer-abgeben?id=4007&msockid=0b66bed03b47695e19d4ab113ace6833
flamme887
·1 year agoNope. It could also be that the buyer is thinking about whether to give neutral or negative feedback, whether to dock stars, whether to rate at all or just leave it.
And in most cases, they just leave it. If after 30 days they still don't know whether it was positive or neutral/negative, then it was probably positive, and then an automatic rating from eBay can kick in.
hasjana
·1 year ago◇◇◆◇◇◆◇◇◆◇◇
Have you read the previous posts, e.g. #5 ?
Anonymous User
·1 year agoIf a buyer doesn't get in touch and doesn't leave a rating, he was 90% satisfied.
As a seller, you also automatically leave a positive one even if the buyer might have been rude.
In that respect, the rule of 1000 positives for 5 changes is ridiculous
bootyooty
·1 year agoIf a buyer doesn't get in touch and doesn't leave a review, they were 90% satisfied
Nope. It could also be that the buyer is thinking about whether to leave neutral or negative feedback, whether to deduct stars, whether to review at all or just not bother.
Don't understand why such stupid comparisons are being made here.
And I don't understand why other opinions aren't accepted as such, but instead you demean them as "stupid comparisons".
flamme887
·1 year agoWhat are the reasons that buyers don't want to give private sellers a rating, except that they're hesitating over whether it should still be positive or neutral?
In my opinion, buyers are simply too lazy to leave a rating. As a private seller, I've set up an automatic reciprocal rating (positive), and guess how often it's used? yep, maybe 1%
I think it's a shame that at least for private sellers, some ratings are lost, even though everything was top-notch, just because buyers don't have the time or motivation to rate. Sometimes you forget about it too and only think of it again after 30 days, but then it's unfortunately too late on eBay.
The buyer could be informed that in x days an automatic positive rating for this transaction will be given by eBay. If the buyer doesn't want that, they can decline it. This notification can be turned on or off in the buyer profile.
also, in any case, an automatic eBay rating should say that it was created automatically.
Automatic ratings already exist all over the world.
So yes, I do pay attention to ratings. If someone has only 10 ratings vs someone with 300 and both are at 100% with the same price + shipping, I'll definitely buy from the one with 300.
If someone is below 100%, I look at why the ratings are below 100% and then decide whether to buy there anyway or not. If not, I'll look for a seller with 100%. The buyer protection can be as great as it wants on eBay. I want to minimize the hassle and stress beforehand.
sunrise1605
·1 year agoIn my opinion, buyers are simply too lazy to leave feedback.
I see it that way too, it’s simply laziness.
How many don’t leave feedback because it would actually be a bad rating?
Maybe 5-10%?
The distortion wouldn’t be particularly large then.
The rating system is already heavily manipulated anyway, through deletions by Ebay, there are even “free shots” for sellers (too bad, that would have been nice back in my day), deletions after reimbursement by the seller, etc..
Those few percent no longer play any significant role.
mullewapp
·1 year agoGood evening ....
Please also think of private sellers and don't lump everyone together.
When I go to a flea market and buy something, I say THANK YOU. Here I write it in the review.
Unfortunately, kindness and respect are fading for some people, what a shame.
Example: I myself sent quite a few things 1 1/2 weeks before Christmas and kindly included Christmas cards with Merry Christmas, etc.; reviews have also been left. I didn't receive any, no thank you, nothing at all 😞
terri131719
·1 year agoThat's a shame 😕
I ALWAYS thank them for the goodie.
bobbyjobz
·1 year agoServes you right, why are you putting in so much effort? I am very annoyed by Haribo with pork scraps (gelatin) and give no rating for such an insult.
sammlerkiste-1-2-3
OP1 year agoAnother small addition to the suggestion for improvement:
Some buyers have a problem with their purchase experience being automatically rated as positive even though it apparently wasn’t ... many don’t want to be put "on the spot" themselves when a neutral/negative review is left and therefore leave it alone.
How about having the option to give "only" the star rating without any text !?
e.g. for "item as described" just 1 star but leaving out neutral/negative so no questions come from the seller !
Or there could be a checkmark/field where you can tick: "I do not want to rate this transaction"
(and if neither is done, the positive automatic rating I suggested after XY days takes place)
Would that be a compromise for the "I don't want to rate buyers"?
... in that sense: Have a great start to the new year 😋😎
benthde.yoevwx6
·2 years agoA few days ago, I noticed for the first time that ebay already automatically gives positive feedback, with the following text "The seller successfully completed the order".
Interestingly, an "ebay newbie" who seems a little suspicious to me after an order that has not yet been delivered, received 3 such ratings and otherwise only one not entirely positive real customer review. Now that I also know that ebay sometimes automatically deletes negative reviews, I consider this whole rating system manipulative and meaningless and will no longer participate in it.
terri131719
·2 years agoNO ... not at all. That distorts the whole thing even more.
I already have to sit on my hands from time to time.
If there were a big green one for that now - well, thanks 🤔
When I read the colorful spectacle, I form my opinion right away - I don't take the run-of-the-mill 08/15 texts seriously anyway.
katzenjogi
·2 years agoHello everyone,
I think ratings are now overrated, because the average eBay buyer only looks at the ratings when there is a problem, which in 90% of cases could have been avoided if the average eBay buyer had looked at the seller ratings before buying.
Should that change in general - actually it should, but will it? I don't think so. User behavior has simply become too hectic for that, especially with smartphones and the like.
Is eBay to blame for that? I think so; after all, because of the supposed buyer protection and all the advertising drumbeat around it, every buyer is of the opinion that they no longer have to watch out themselves, because eBay will take care of it.....
lunarorbiter
·2 years agohello,
the rating score has to be calculated from all ratings and not just for the last 12 months!!
hasjana
·2 years ago◇◇◆◇◇◆◇◇◆◇◇◆◇◇◆◇◇
the rating score is also calculated from all ratings
however, only the last 12 months are used to calculate the percentages
mmstore74
·2 years agoGood morning everyone,
I also think the idea from @sammlerkiste-1-2-3 " not so bad at all "
So far, only about 45% have rated me too, and just imagine this example that I'm now exaggerating massively.
You’ve sold 3000 items but only received 5 reviews — that wouldn’t be nice either, would it?
The rating system is actually supposed to reflect performance, i.e. customer service, reliability, etc., and if nobody leaves a rating, for whatever reason, that’s not so great for a seller either, because then they can’t improve their service, etc. if customer XY isn’t satisfied.
People are on their phones for what feels like 20 hours a day, so they should be able to spend 1 minute leaving a rating, and either I’m satisfied with something or I’m not, and I think only that way can sellers work on what might be in need of improvement.
Wishing you a nice day.
schmuckhippie
·2 years agoGood evening,
maybe it’s also a reason that people are simply annoyed by rating.
When I bought on eBay... usually several items from one seller, each one was rated.
Unfortunately, it often wasn’t any fun for me at all, because it means too much clicking here, clicking there, typing or copying the text countless times. Maybe it would also be an option to simply let people choose whether they want to rate the entire purchase (processing including goods) or actually each individual item.
Giving 10 to 15 ratings each for 5 sellers... it just puts me off.
Unfortunately, it’s often also the case that this is “remembered” and with a single purchase nothing gets rated at all anymore. - At least not for a long time. For me, the joy of the experience of buying and receiving is simply diminished when I first “have to” type properly for what feels like an hour.
Maybe others feel the same way. It could well be.
A shorter and faster option, especially for bulk orders, would probably not be a bad thing for leaving ratings, etc.
Best regards
luden_hut
·2 years agoThe fact is that once a platform operator starts meddling and rating its own sellers positively, the bar is already hanging so low that there’s no air left below it!
In that case, a discerning customer may well prefer to go where they find more reliable processes and where things aren’t manipulated....
And yes, something like that actually exists....... 😎
deichchef
·2 years agoSo if I don’t leave a rating, then there’s a good reason for it, namely that the seller narrowly
missed getting a neutral.
If in the future eBay thinks it should automatically throw out a positive, then
my rating behavior will change.
katzenjogi
·2 years agoThe question in general is really what automatic ratings are supposed to achieve at all. As currently carried out on eBay and limited to sellers with very few ratings, it still makes sense to me.
Of course, I also always like to collect points for effort and ratings. If an item on eBay is just as expensive as in the seller’s shop on their online site, I’m honestly tempted to buy on eBay, precisely because that gets you another point in the ratings.
However, one has to face reality: rating fanatics like me are now old hat on eBay, I’ve been active for over 20 years now, and back then people still placed much more value on that.
By now, ratings are completely irrelevant for most buyers; hardly anyone looks at a seller’s ratings before buying, and only if there are problems afterward do they take a look at the ratings overview.
eBay has already taken this into account and now practically hides the ratings; you have to click around several times somewhere to have the ratings displayed — in all their unvarnished reality. I also almost fear that the generation of currently most active eBay members no longer knows the difference between a review and a seller rating. There are similar oddities with a major competitor, where in the item rating the item gets one star because the seller delivered the wrong item, although that would probably be better placed in the transaction rating for the marketplace seller.
In fact, I think that automatic ratings on a larger scale than are currently being used would rather be counterproductive and would only increase the laziness of many buyers even more.
I have to admit that, for example, with a competitor I also don’t leave ratings when I buy there through the marketplace, because I’m actually too lazy for that too. But at least here on eBay I try to rate relatively promptly.
miriam@ebay
Hello @sammlerkiste-1-2-3 and great that you're bringing this up. As @hasjana writes, the automated feedback left by eBay that you want has already been available since April 2024. At the moment, the automatically generated buyer reviews are only available for business and private sellers with a feedback score below 10 and when there have been no negative indications about the transaction.
This is what it then looks like in the feedback profile:
The automatic reviews are removed again if buyers leave feedback themselves, the order was canceled or a case was opened, or if there was a delayed delivery.
I can understand your different opinions on this topic, but I also think that automatic eBay feedback can help send buyers valuable trust signals.
When asked, we have just found out that a possible expansion of this feature is being considered and that your reactions are to be taken into account in the decision-making process. For this reason, I have compiled all of your comments (both positive and negative) on this topic and passed them on to the project team. Thank you!
Kind regards
Miriam
luden_hut
·2 years ago@miriam@ebay
The idea of revising the rating system is generally certainly not wrong, it just begs the question how!
After all, it dates from a time when most people here still genuinely saw themselves as real members of a large community and when a transaction still involved direct interaction with one another, for example when arranging payment and shipping or pickup.
Today, Ebay has pushed itself into just about every process in between, controls almost everything anyway, and makes big "protection promises," so that the rating profiles seem to be becoming less and less important for buyers' orientation.
No wonder, then, that the "rating morale" is declining !
And today you already get the impression that Ebay interferes with ratings too often.
Whether it is that, even though you had a negative shopping experience, you can no longer leave a corresponding rating just because a seller refunded the money. Who likes to send their money on a pointless trip and waste their time here?
And there already seem to be quite a few ratings today that an AI makes disappear, without any understandable explanation.
If one were now actually to start handing out masses of automatic ratings to all sellers as a self-serving platform operator, then this would finally reduce the rating system to absurdity.
For me, such a move would be extremely dubious and my trust in this platform would be at zero.
But perhaps a new generation of buyers will swallow that too, like so many changes.
Because they do not know and have not experienced what was once possible and worked on Ebay!
The possibility for business sellers to improve their seller profile through their own purchases and thus increase their reputation is also a relic from times gone by.
Where else on the net can you find such a dubious option for manipulation with a professional seller?
Business selling accounts should be allowed to sell exclusively!
After all, the seller has the option of carrying out their purchases via a second account.
In my view, terms such as "member" or "community" have also now outlived their usefulness and, at best, still serve as a fig leaf.
The majority on Ebay are simply sellers and customers.
A good example of this change can even be found here in the forum, where members are actually supposed to help, but nowadays Ebay employees largely take over that task.
But probably rightly so, because most problems today apparently no longer result from interactions during transactions, but directly concern the trading platform "Ebay" as the cause! 😎
haschrebell
·2 years agoI look at the sellers' rating profiles beforehand. Some don't rate their buyers back, and if I notice that, then I don't rate the seller either.
perfect-sally
·2 years agoLike in kindergarten! If you don't give, I won't give either!
When will people finally understand that leaving a review is voluntary? And what do buyers even do with reviews?
Unavailable member
·2 years agoIt's like before when merchants could also leave negative ratings. 😀
"As you do unto me, so I do unto you"
I'm repeating myself here again, but ratings may stroke one's own ego, yet they're good for nothing else and should be abolished altogether,
raggamuffin97
·1 year agoHello,
I received 2 automatic ratings. But I don't want to leave a rating, as the payment was late. I also don't want any automatic ratings. You're messing around in my profile without asking,. I don't want that!!!! TURN IT OFF IMMEDIATELY! Otherwise I will deliver 7 days after the order on purpose. I see this as disempowering both sides!!!! 😡
sammlerkiste-1-2-3
OP1 year agoAWESOME, it’s being introduced in the USA now!
Automatic seller ratings after XY days if there were no problems and it was delivered on time with tracking 😊
(Source: "Onlinehändler-News" 14.08.2025)
Hopefully that’ll make its way to Germany quickly too 😋
sammlerkiste-1-2-3
OP10 months ago.... I’ve marked the topic as "solved" since my wish/suggestion has been fulfilled 😋
sammlerkiste-1-2-3
OP9 months ago.... and as a conclusion after ~ 1 month: We’re thrilled!
Now it’s already looking better (even if about 1/3 is sent by letter and therefore doesn’t show up here)
... and it gets even better when you take a look at other seller accounts 😋
... and nobody can tell me that all of these are customers who didn’t know whether they should leave a positive or neutral rating 😂
So here, a big THANK YOU to eBay, this was a good improvement!
benthde.yoevwx6
·9 months agoI dutifully participated in the feedback system for almost 10 years. In the meantime, I had to realize that my feedback was changed (deleted) several times by eBay, of course without informing me or even consulting me. I also fell for 100%ers who reached that status mostly through automatic positive feedback. I now consider the feedback system manipulative and pointless; it reflects eBay's wishes and not the opinion of buyers. As long as that doesn't change radically, I will no longer leave any feedback.
imperial-modellbau
·9 months agoHello @benthde.yoevwx6
while I basically agree with you, namely that the rating system in its current form is very questionable, I can’t help but comment on your post!
- First of all, Ebay only deletes ratings if they violate the relevant guidelines. So I’d guess there must have been something off about your wording!
- You can always get burned, but that’s probably very much a case-by-case thing.
Without knowing the facts, it’s hard to assess or comment on such a blanket statement!
- If the vast majority of buyers are of the same opinion, then they should please rate things themselves and not leave it to some machine!
Ohhh sorry, you’ll soon be part of that group too, because you don’t want to rate anymore! 😉
luden_hut
·2 years agoHello @sammlerkiste-1-2-3
And with all votes from now on, abstentions will then be counted as "for" and in the next election the votes of all non-voters will automatically go to the CDU....😂
Not giving a rating is not the same as having a positive buying experience !
For example, I myself have already more than once refrained from leaving a rating in borderline transaction processes because I turned a blind eye.
And now you want to take buyers' right to abstain away from them?
And if there is going to be an automatic rating, then it should only be a Neutral Gray, because that would at least be fair and impartial !!!
What you care about is that "the percentage ratio" is right, that would then be so 😉
But I also have a very sensible suggestion for change:
I think that for commercial sellers, the positive ratings AS BUYER should no longer be taken into account in the future when calculating the percentages !
Because in my eyes that is an underhanded method of being able to discreetly "spruce up" a commercial sales account behind the scenes, without having had to provide any service as a seller for it !
By the way, how far do you think you can manipulate a rating system like that before users have finally lost trust in it, @sammlerkiste-1-2-3 ???
hasjana
·2 years agothere is already automatic feedback, after all - although it still isn't carried out for all sellers yet, and the buyer is supposedly able to override it too ... and I still think even less than nothing of it
as luden-hut wrote: sometimes you simply don't want to leave feedback for various reasons ... and if, instead, sellers are rewarded with positive feedback by ebay, even though the buyer didn't feel that way, some will probably leave feedback of their own accord the next time - but whether the sellers will then be happy about receiving a neutral or negative rating (which the buyer may have held back before), I very much doubt
bootyooty
·2 years agoHi there,
so I just saw a buyer profile that had 136 received ratings and only one single one was given in the 10 years since signing up.
That’s easily 135 ratings missing (no one can tell me that you don’t know 135 times which color you want to choose) from the most different sellers.
For such “rating-lazy” buyers, I think it would be appropriate if there were an automatic rating.
sunrise1605
·2 years agoThe question would be:
how many buyers do not leave feedback because the transaction was borderline and they choose to turn a blind eye, versus the masses of buyers who never leave positive feedback, but very much or mostly only leave feedback when it is neutral or negative, and those who simply don’t leave any feedback at all, or almost never do, out of sheer laziness.
If that doesn’t suit buyers, then they should leave feedback, because only that gives a fair and realistic profile of the sellers.
Of course, feedback is voluntary, but this voluntariness becomes borderline when one party increasingly behaves unfairly.
That is why letting all sellers’ feedback profiles be distorted ever further toward the negative, with corresponding disadvantages especially for small merchants who would not be able to get so many ratings, cannot be the solution to this increasing feedback laziness and the feedback Rambos (that’s what I’ll call them now).
Things are simply not the way they used to be anymore; feedback behavior has changed significantly, and this has to be taken into account in order to balance the system again and keep it fair.
You can already see it again in the new requirement to also rate the item.
Some users make such a huge deal out of it that they now proclaim, "then I just won’t leave any feedback at all" and probably think they are thereby harming or punishing Ebay.
They don’t even realize how unfair this behavior is toward the sellers.
weasel768
·1 year agoYou do know, though, that gray isn’t a neutral rating, but a bad one. At least that’s how 99% of buyers see it, even if the intention may once have been different.
A sensible solution imo would be for the buyer to have the option to actively tick “I do not want to leave a rating.” If they don’t, then it would automatically go positive after x days. That way your wish would be fulfilled and all those people who are too lazy to rate wouldn’t be a problem anymore either.
As for your last suggestion, I’d go even further and abolish buyer ratings altogether. A rating that I can only leave as positive is completely pointless. What’s the point of that crap? Get rid of it!
perfect-sally
·2 years agoHmhm that would indirectly amount to a requirement to leave feedback, with the background that if the buyer doesn’t leave feedback, an AI does it.
And if you don’t want the AI to do that, then a buyer HAS to do it themselves. Then there’s nothing left of this whole thing that feedback is voluntary.
But with some sellers, ebay already does that, as has already been read here, that feedback is left automatically. However, I can’t understand the reasons why, what for, or how, and I find it outrageous when ebay treats these sellers preferentially so they can build up a feedback history.
sammlerkiste-1-2-3
OP2 years ago... for example, it would also be possible for no rating comment to appear, but for the number of positive ratings to increase automatically without text, so that they are, so to speak, counted in as a positive buying experience after XY days.
As I wrote, what matters to me is that the percentage ratio is correct.
You keep seeing rating profiles of buyers who have only ever left neutral/negative ratings but don't rate any of their positive buying experiences at all ... and that's exactly the kind of clown we're talking about 😎
der-prior
·2 years agoAn additional selection option would make sense here.
Positive - Neutral - Negative - I do not want to leave a review.