Review view change from "most relevant" to "newest" | Suggestions and Feedback on the eBay Platform

bootyooty

·1 year ago

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Seems to work only when you reply directly to the EP?

steffi@ebay

Admin1 year ago

Community TeamView listings

@kenn-i-di-1 wrote:
Hello @steffi@ebay
May I expand on the topic?
I don't know whether it's due to the settings in Khoros or eBay.
I've noticed quite often now that when I click on the ratings under "received as seller", none or only a few are displayed.
And those are exactly the ones I'm interested in when I have an interest in an item.
Only switching from "most relevant" to "newest" then brings all seller ratings into view.
Many people don't know that. To me that doesn't make sense either.
If "most relevant" is already set by default, then all feedback received as a seller should also appear here.

Now that it has been clarified that it's not an error, the topic is getting its own thread in the right place! @kenn-i-di-1

primanovo

·1 year ago

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Hello @steffi@ebay

I see it exactly the same way as @*sweet-melody* .

"Why didn't they just leave it as it was in the old version.

Back then you could see all the ratings right away. now it's being overcomplicated again and

burdened with more clicks. Makes no sense to me. Has eBay already been

pointed out about this once?"

Doesn't anyone at Ebay actually notice what kind of crap has been programmed together???

I want one CLICK again to see all the ratings!!!

And I don't care what Ebay considers "relevant" and I don't think anyone else does either.

With "Most relevant ratings" it seems that for Ebay only the length of the text matters.

The more, the better!

steffi@ebay

Admin1 year ago

Community TeamView listings

@primanovo wrote:

Hello @steffi@ebay

Just like @*sweet-melody* , I see it that way too.

"Why didn’t they just leave it at the old version.

There you could see all the ratings right away. now it’s being made complicated again and

burdened with more clicks. Makes no sense to me. Has eBay already been made

aware of this once?"

Doesn’t anyone at eBay notice what kind of mess was programmed there???

I want ONE CLICK again to see all ratings!!!

And what eBay considers "relevant" doesn’t interest me, and I don’t think anyone else either.

With "Most relevant ratings," it seems that for eBay only the length of the text matters.

The more, the better!

Hello @primanovo, please feel free to use the option directly on the page on the right side for such feedback

then it will go directly to the responsible place. Thanks 🌷

*sweet-melody*

·1 year ago

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Hello @steffi@ebay !

I’ve used this option now.

The input field for *Other* could be a bit

larger, because sometimes you need more space

to describe the issue.

Best regards

steffi@ebay

Admin1 year ago

Community TeamView listings

@*sweet-melody* wrote:

Hello @steffi@ebay !

I’ve used this option once now.

The input field for *Other* could be a bit

larger, because sometimes you need more space,

to describe the problem.

Best regards

Great 😍 - many thanks @*sweet-melody* . You’d like to have more than 1000 characters to give your feedback, right?

*sweet-melody*

·1 year ago

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Hello @steffi@ebay !

Not always, some things can also be described with just a few words.

The input field could be a bit bigger. 🤔

Thanks for your reply! 😊

Kind regards!

steffi@ebay

Admin1 year ago

Community TeamView listings

@*sweet-melody* wrote:

Hello @steffi@ebay !

Not always, some things can also be described with just a few words.

The input field could definitely be a bit bigger. 🤔

Thanks for your reply! 😊

Kind regards!

I understand @*sweet-melody*, the input field has a corner so you can make it bigger, just like here in the Community too - maybe that already helps you

*sweet-melody*

·1 year ago

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Hello @steffi@ebay !

Thanks for your reply! I will, if needed, try that

next time, good idea! 👍

Best regards!🤗

primanovo

·1 year ago

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Hello @steffi@ebay

"Share your opinion with us about the rating system"

I've already done that several times.

But I have my doubts whether it actually reaches the responsible department.

Otherwise someone would have already noticed that this change doesn't make eBay easier, but significantly MORE COMPLICATED. (more and more clicking)

What IMPROVEMENT do you yourself see in the current setting.

What added value do the "most relevant reviews" have for YOU

Personally, I'm interested in the "Newest" when I want to assess a seller.

But I'm always open to being lectured.

steffi@ebay

Admin1 year ago

Community TeamView listings

@primanovo wrote:

Hello @steffi@ebay

"Tell us your opinion on the rating system"

I have already done that several times.

But I have my doubts whether it reaches the people responsible for it.

Otherwise someone would have already noticed that this change makes eBay not easier but significantly MORE COMPLICATED. (more and more clicking)

What IMPROVEMENT do you see yourself in the current setting.

What added value do the "most relevant reviews" have for YOU

Personally, I'm interested in the "Newest" when I want to assess a seller.

But I'm always open to being lectured.

Hello @primanovo, you won't get any lectures from me, because I also always click on "Newest" directly - I want to know how the seller has behaved recently 🙈. I just accept changes like that though - maybe it's my personality - no idea. Personally, I think it's better when I can choose for myself and the system then also adopts this setting from me. I'm now passing it on to the relevant colleagues further 🤞

*sweet-melody*

·1 year ago

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@kenn-i-di-1 wrote:
Hello @steffi@ebay
May I expand on the topic?
I don't know whether it's due to the settings at Khoros or eBay.
I've noticed several times now that when I click on the ratings under "received as seller," either none or only a few are shown.
And those are exactly the ones I'm interested in when I'm interested in an item.
Only changing from "most relevant" to "newest" then brings all seller ratings into view.
Many people don't even know that. It doesn't make any sense to me either.
If "most relevant" is already the default, then all feedback received as a seller should also appear here.

**************************************************************************************************

Hello @kenn-i-di-1 !

I've noticed that too. Why didn't they just leave it the way it was in the old version.

There you could see all the feedback right away. now it's being made complicated again and burdened with

more clicks. Makes no sense to me. Has eBay already

pointed this out here once?

Best regards

steffi@ebay

Admin1 year ago

Community TeamView listings

@*sweet-melody* wrote:

@kenn-i-di-1 wrote:
Hello @steffi@ebay
May I expand on the topic?
I don't know whether it affects the settings at Khoros or eBay.
I've noticed several times now that when I click on the reviews under "received as seller," no reviews or only a few are shown.
And those are exactly the ones I'm interested in when I'm interested in an item.
Only switching from "most relevant" to "newest" then brings all seller reviews up.
Many people don't even know that. That doesn't make sense to me either.
If "most relevant" is already the default, then all the feedback received as seller should also appear here.

**************************************************************************************************

Hello @kenn-i-di-1 !

I've noticed that too. Why didn't they just leave it the way it was in the old version.

There you could see all the reviews right away. now it gets complicated again and with

more clicks. Makes no sense to me. Has eBay already

been informed about this here once?

Best regards

Hello @*sweet-melody* , informed about what?

*sweet-melody*

·1 year ago

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Hello @steffi@ebay !

On this change:

Quote @kenn-i-di-1

*Only after switching from "most relevant" to "newest" do all seller ratings become visible.
Many people don’t even know that. It doesn’t make any sense to me either.*

Best regards

steffi@ebay

Admin1 year ago

Community TeamView listings

@*sweet-melody* wrote:

Hello @steffi@ebay !

About this change:

Quote @kenn-i-di-1

*Only the change from "most relevant" to "newest" then brings all seller ratings to light.
Many people don't even know that. For me, that doesn't make any sense either.*

Best regards

ahh I see @*sweet-melody* - eBay always tries to be as transparent as possible, but of course can't do that for all changes. I'd be happy to pass your feedback on to the colleagues, though!

steffi@ebay

Admin1 year ago

Community TeamView listings

@kenn-i-di-1 wrote:
Hello @steffi@ebay
May I expand on the topic?
I don't know whether it's the settings in Khoros or eBay.
I've noticed several times now that when I click on the reviews under "received as seller", no reviews or only a few are shown.
And those are exactly the ones I'm interested in when I have an interest in an item.
Only switching from "most relevant" to "newest" then brings all seller reviews to light.
Many people don't know that. To me that doesn't make sense either.
If "most relevant" is already set by default, then all feedback received as a seller should appear here as well.

Hello @kenn-i-di-1, you mean directly on the eBay site in the member profile, right?

kenn-i-di-1

OP1 year ago

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Hello @steffi@ebay
Mainly here in the community.
If, for example, I look at this topic starter

@blacklight-hannover

at the reviews he received as a seller, I see 2; if I switch to "newest," I see all of them.

steffi@ebay

Admin1 year ago

Community TeamView listings

@kenn-i-di-1 wrote:
Hello @steffi@ebay
Mainly here in the community.
If I, for example, at this topic starter

@blacklight-hannover

look at the reviews he received as a seller, I see 2; if I change to "newest", I see all of them.

Hello @kenn-i-di-1, yes exactly, but it behaves the same way when you access the member profile directly on eBay. I found out that it was an intentional change. Can I assume that it would be more user-friendly if you could choose for yourself whether "Most relevant" or "Newest" is displayed, and that this setting would also remain for future visits?

bootyooty

·1 year ago

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May I assume that it would be more user-friendly if you could choose for yourself whether you are shown 'Most relevant' or 'Newest' and this setting would also remain for future visits?

I can't resist replying to that.... YES, definitely @steffi@ebay 😘 let each user set for themselves whether they want to see the most relevant or the newest, that would be great and a huge help.

steffi@ebay

Admin1 year ago

Community TeamView listings

@bootyooty wrote:

May I assume that it would be more user-friendly if one could choose for themselves whether “Most relevant” or “Newest” is displayed, and that this setting would remain in effect for future visits?

I can’t resist replying to that.... YES, definitely @steffi@ebay 😘 every user should be able to set for themselves whether they want to see the most relevant or the newest, that would be great and a real help.

grumble grumble: annoying that the title doesn’t change for the posts too! grumble grumble

Thanks for your feedback @bootyooty 🌷

bootyooty

·1 year ago

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@steffi@ebay wrote:
@bootyooty wrote:
Can I assume it would be more user-friendly if you could choose yourself whether “Most Relevant” or “Newest” is displayed, and that this setting would also remain for future visits?

I can’t resist replying to that.... YES, absolutely @steffi@ebay 😘 each user should be able to set for themselves whether they want to see the most relevant or the newest, that would be great and a real help.
grumble grumble: annoying that the title doesn’t change for the posts too! grumble grumble

Thanks for your feedback @bootyooty 🌷

*grumbling along... is probably for security reasons 😂 also for you, @steffi@ebay

I’ll just try whether Khoros lets my “cheat” pass; then at least the title line will be different for the next reply to mine.

steffi@ebay

Admin1 year ago

Community TeamView listings

@bootyooty wrote:

@steffi@ebay wrote:

@bootyooty wrote:

Can I assume that it would be more user-friendly if you could choose for yourself whether you see 'Most Relevant' or 'Newest' and that this setting would also remain in place for future visits?

I can't resist replying to that.... YES, absolutely @steffi@ebay 😘 it would be great if each user could set for themselves whether they want to see the most relevant or the newest, that would definitely be nice and a relief.

grumble grumble: annoying that the title doesn't also change for the posts! grumble grumble

Thanks for your feedback @bootyooty 🌷

*grumbling along... it's probably for security reasons 😂 also for you, @steffi@ebay

I'll just try whether Khoros lets my "little cheat" slide, then at least the title line will be different for the next reply to mine.

Hello @bootyooty - I don't think that worked 😪

kenn-i-di-1

OP1 year ago

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Hello @steffi@ebay
Thanks for separating it. I had assumed that this was a deliberate decision. Although I, and I think others too, can make absolutely nothing of it. I keep wondering and wondering what is supposed to be achieved with it, what benefit it is supposed to have/could have for users or eBay.
Maybe you can come up with an answer there 🤔.
I’m someone who tries to weigh up the pros and cons of topics. I can’t think of any pros at all here, not even if I put myself in eBay’s shoes.
Just with the term "most relevant" in connection with BW, I really can’t make any sense of it at all. Relevant for what or whom?
How is the algorithm supposed to know what’s relevant for me?
The best solution would be to undo everything.
If that isn’t planned, then change it so that
- a one-time default setting is possible
- all BW are always displayed and not a large part withheld.
Hold on, now I’ve got an idea......
On the web and with your competitors, you can filter reviews. But ratings are not the same as reviews; that should be obvious.....

steffi@ebay

Admin1 year ago

Community TeamView listings

@kenn-i-di-1 wrote:
Hello @steffi@ebay
Thanks for separating it out. I was assuming that this was a deliberate decision. Although I, and I think others too, can't make absolutely anything of it. I keep wondering and wondering what this is supposed to achieve, what benefit it is supposed to have/could have for users or eBay.
Maybe you can come up with an answer to that 🤔.
I am someone who tries to weigh up the pros and cons of topics. I can't think of any pros at all here, not even if I put myself in eBay's shoes.
Just the term "most relevant" in connection with BW makes absolutely no sense to me. Relevant for what or whom?
How is the algorithm supposed to know what is relevant for me?
The best solution would be to undo everything.
If that is not intended, then change it so that
- a one-time default setting is possible
- all BW are always displayed and not a large part suppressed.
Wait, now I've got an idea......
On the web and with your competitors, you can filter reviews. However, ratings are not the same as reviews, that should be obvious.....

Hello @kenn-i-di-1, unfortunately I can't tell you what is behind this change. Chances are that member behavior also plays a role here. Let me submit the suggestion once and then we'll see what feedback comes back. Okay?

bootyooty

·1 year ago

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Hey... you were still able to change it here @steffi@ebay 😘 have a nice weekend.

kenn-i-di-1

OP1 year ago

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Hello @steffi@ebay
Of course I agree......I don't really have any other choice. 😃
The new version is not barrier-free...😎.
I'm late, but have a relaxing weekend anyway.

steffi@ebay

Admin1 year ago

Community TeamView listings

@kenn-i-di-1 wrote:
Hello @steffi@ebay
Of course I agree......I don’t really have any other choice. 😃
The new version isn’t accessible...😎.
I may be late, but still, have a relaxing weekend.

if only it were the weekend again already 😍 - the request has already been sent to the colleagues! 🤞@kenn-i-di-1