Review portal - endless playground for eBay software people
How long is ebay going to keep tinkering around with the rating portal and ultimately burn through all our money???
As far as ratings go, ebay isn’t interested anyway, or did I miss the ebay ratings platform???
The old rating system, which at least still worked almost 2 years after it was officially shut down, made it very easy to repeat given ratings. Today: endless clicking, which is anyway the middle finger of almost all programmers to customers, not just at ebay. And then endless copy & paste.
Then you rate 5...10 buyers, then you have to reload again, so click some more. When you’re “at the end,” you’re still nowhere near the end. Reload, and then there are still unrated customers. Simply SICK!!! Not very capable softies paired with artificial stupidity: the recipe for success not just at ebay, how much longer?
As I said, ebay actually wants us not to rate (just as they themselves don’t want to be rated). ebay employees apparently don’t buy and sell on ebay, otherwise they could do it better. And management just watches, as everywhere.
over_dog
·1 year agoHello, apart from the fact that if you use eBay it’s just simple because simple is simply something you haven’t understood, just switch to automatic feedback submission! Set the parameters a little and that’s the end of the issue. Everyone who rates me positively gets a likewise positive rating within seconds!!
Regards
molfish
·1 year agoI have to correct my post from the other day, unfortunately, because there is obviously another new review version again.
I'm assuming that this whole thing is some crap initiated by the Americans, but whatever — maybe they'll get it someday................................or maybe not
dartshop_luggis_de
·1 year agoDoes anyone actually check the reviews of the seller they’re about to buy from?
As for me, I don’t.
- If you really do look at the reviews, the positive ones usually don’t say much that’s meaningful.
- In negative reviews, people who like to put on a show often stand out.
As a seller, I have the option to look at the reviews that the customer who rated me has given to other sellers as well. And lo and behold, very often these customers already have a noticeable pattern of neutral or negative ratings.
Some even announce it in advance if their wish is not followed.
This whole rating system needs to be revised so that it works objectively based on criteria, maybe even with 10 different criterion stars, or else be shut down completely.
If I can’t even have a negative rating removed for a transaction that, through refunding the purchase price, wasn’t a transaction in the sense of a deal between each other at all, then something is wrong with the rating system that’s been installed.
According to what eBay customer service said back then, every customer gets 90 days to take their time with the rating and can then leave a negative rating even if they didn’t buy anything.
There’s the comment function if you don’t like the rating. How pointless, 100% positive smashed down to 99.9%, but an explanatory text from the seller is there for everyone who doesn’t read ratings anyway.
The percentage breakdown of the rating is shown next to every listing.
Again, I don’t think many users here even look at the reviews before buying, more likely afterward if a purchase arrives late or is completely off.
As a seller, I appreciate every honest rating, whatever kind it is, as long as it reflects the transaction.
My listings are shown as a seller with top ratings, but that still doesn’t protect me from negative nonsense-talk from some marketplace participants. And that’s exactly why I think this whole rating system should be reduced to a minimum or, as mentioned above, completely shut down.
Regards
Luggi
sunrise1605
·1 year agoI was wondering too what new thing they’ve pulled out of a hat again.
BRAVO, as if there’s nothing else to do here.
Always tinkering, always rearranging, always reinventing the wheel.
I don’t know any platform that gets messed with this much, like Ebay.
It’s really become a quirk.
But I don’t care; with my few purchases, even the new stuff is still pretty manageable.
molfish
·1 year agoAt least it makes more sense again now, but it's not perfect.
But I still wonder why Ebay doesn't even come up with the idea of discussing changes in advance with a few "experts" from the forum. Not publicly, but in a circle of invited users. I think that could save a lot of whining and they wouldn't get slapped in the face every time.
But it's also beautifully late and I'm dreaming again.............
terri131719
·1 year agoI just discovered it - it really makes you do a double take. And you scroll like crazy.
If your technicians and programmers are bored, they should please try to build a multi-rating tool. For the standard rating. 20 checkboxes, one text, and submit.
THAT would actually be useful.
This is almost like in a discount store here - every three weeks the stuff is somewhere else.
You get used to the last change, then the next one comes along.
It’s not fun anymore - I’m too old for this shixxx (movie quote)
AND: a creature of habit.
perfect-sally
·1 year agoManagement is watching too, when supposed private sellers have over 800 items listed and 460 visible sold items.
It would be better if management would start there and put a stop to it.
And when you write "sink our money"....
Private sellers don't even pay fees, so nothing can be sunk by you either.
de3trader
·1 year ago- now people are reported directly to the tax office once they have 30 sales and €2000.
I do think 30 items is too few (e.g. to clear out a book collection), but I had at least hoped that this would stop, especially in off-topic threads 😉
Also: who ends up paying the fees in the end? The customer.
de3trader
·1 year agoMay I ask you to stop your constant attacks against private sellers? There is now a rule that sellers are reported directly to the tax office from 30 sales and/or €2000 in revenue. They will take care of it.
perfect-sally
·1 year agoYou're certainly not going to tell me what I should or shouldn't do! And I don't care what eBay reports either; that doesn't make the private commercial sellers any fewer. And no, the tax office doesn't take care of it. And that's exactly why you have to keep rubbing eBay's nose in it again and again so that eBay does something.
And if it really were off topic as you see it, it would have been deleted long ago!
It's best if you stay out of matters you don't understand!
de3trader
·1 year agoYou certainly don't tell me what I should or shouldn't do!
fits wonderfully with
It's best you stay out of matters you don't understand!
Dear top mentor
I had at least asked you to do that, because you've been annoying with this topic for years. But I'll hold back on your posts in future. So maybe at least a little 😄
raffke2012
·1 year agoHello@de3trader
I think this is not about constant attacks from @perfect-sally, but about the fact that private sellers who sell privately on a large scale are putting the livelihoods of commercial sellers at risk.
Especially when these commercial sellers are not only selling commercially on the side.
These private sellers also don’t realize that they are highly exposed to cease-and-desist letters and that the tax office (FA) may require them to prove their sales for at least the last 5 years.
In most cases, this is not possible.
Then the FA estimates the profit, and certainly not to the disadvantage of the FA.
The questions here in the forum about whether one can somehow see the items sold in the last 5 years will certainly increase.
canach2002
·1 year ago...and on top of that the portal shows wrong numbers...without eBay reacting...,
petersmodellbahnstuebchen
·1 year agoHey @doelg01
I absolutely agree with you there.
After there’s been a lot of discussion in recent months about product feedback taking priority over seller feedback, here’s now the next step in a direction that makes it harder for buyers to leave good sellers positive feedback.
I bought 22 items from a seller with my buying account; they were delivered today and were also in very good condition. So of course I wanted to leave the seller positive feedback for all the items.
So I go to my purchases and select “Leave feedback” for the first item
First impression: Great, the view takes some getting used to, but finally the nonsense with item feedback is gone
So quickly positive, 4 * 5 stars
Quickly leave a positive text for the seller and that’s it for this item
So far, still pretty okay.
But then comes the horror:
The "software" jumps back to all purchased items that haven’t been rated yet.
However, I don’t want to rate those, but rather the other items from this order and this seller positively. Before, after submitting feedback, I could filter by seller and quickly rate the other order items accordingly.
Now I either have to scroll down the page with the purchases to be rated several times until I finally get to this seller, or I go back to my orders and start the whole mess all over again.
@miriam@ebay or @steffi@ebay
I hope you can imagine how little desire I now have to leave any feedback at all in the future. When I think about having to go to such lengths for one of my regular sellers, from whom I buy around 200 items a month, my desire to leave feedback drops to zero.
I think the person on the product team who approved this either has never bought more than one item per order on eBay, or has never left feedback at all.
As it looks now, this is once again a sad reflection on product development. And that scares me for the future.
So please! Listen to the people who buy here too and don’t keep doing such nonsense all the time.
If this continues, I won’t be leaving any feedback at all as a buyer in future, and I’m very sorry for the good sellers
Best wishes
Peter
voli-maus
·1 year agoThen eBay automatically leaves feedback, @petersmodellbahnstuebchen . 🙄
petersmodellbahnstuebchen
·1 year agoHello @voli-maus
I'm aware of that with new sellers with fewer than 10 feedback points, but it doesn't help the seller I wanted to rate positively for all 22 items.
And if Ebay continues to tend in the direction of handing out automatic ratings, in the future I will give sellers who, in my opinion, have not earned a positive rating a neutral one, if I even rate at all anymore.
Kind regards
Peter
voli-maus
·1 year agoHi @petersmodellbahnstuebchen .
Right, there was something about that.
Well, the sellers are then pretty much pushed by eBay, at least in terms of ratings.
Hopefully only the really genuine sellers will be pushed, the ones who are really small and honest and genuinely commercial or also genuinely private and active on eBay.
I wish you a nice evening.
Best regards to the Baltic Sea from inland.
petersmodellbahnstuebchen
·1 year agoHey @voli-maus
well, if Ebay limits itself to pushing new sellers down a bit, I'm still on board, not necessarily for it, but not against it either.
If something like that should automatically happen for sellers in the future, I'll just rate the sellers I didn't want to rate neutrally before Ebay beats me to it, or if Ebay was faster, then I'll correct it accordingly.
Best regards from the Baltic Sea to the Achterland and have a nice Sunday
Peter
raffke2012
·1 year agoHello @petersmodellbahnstuebchen
you are actually the best example of how the programmers at eBay do an excellent job.
When buyers like you rate less or not at all, that also means fewer negative ratings.
Fewer negative ratings mean fewer staff tied up, and those staff members can devote themselves to more useful work.
petersmodellbahnstuebchen
·1 year agoHi @raffke2012
I see it a bit differently.
If I look at the last 800 ratings my shopping user has given, I find 0 red ratings and only very few neutral ones.
Maybe that’s also because, with sellers I don’t know, I clarify unclear points in advance, such as combined shipping, condition, etc., and then decide whether I buy from this seller or bid along.
And if there’s ever something wrong with a delivered item, that gets sorted out with the seller before I reach for the red hammer.
For me, part of a positive shopping experience is also how the seller handles justified complaints.
And if I were no longer to leave ratings, that would mean about 790 fewer positive ratings, which no employee would have to deal with anyway. And nobody takes care of the remaining approx. 10 neutral ones either. So no, that wouldn’t mean less work for the Ebay employees.
Rather more, because then there would be more questions in the forum about why so few ratings are being left.
Best regards from the Baltic Sea
Peter
raffke2012
·1 year agoHello @petersmodellbahnstuebchen
I didn't mean your case individually either, but the whole thing.
terri131719
·1 year agoWAT??? Fewer negative ratings mean an even less reliable picture !!!
Beautification is a term you know? It fits pretty well here.
Fewer tied-up employees? First of all, not everyone REALLY knows what they are processing there. Second, there are probably too few anyway when you see how long something takes here.