Broken link in email "Your email to eBay customer service – SR# …."
I received an email with the above subject, containing: "You don’t have time to call us or prefer email communication? Then you can find your desired contact option here:
https://www.ebay.de/help/account/default/erreichen-sie-den-ebaykundenservice?id=4379"
1. I would like to communicate with Ebay by email. I cannot find any option to do so on the page referred to.
Please provide the correct reference, add an email option on the page referred to, or, if not available, remove the entire section including the reference from the email.
2. Please correctly write "email communication" or "communication by email".
4 comments
miriam@ebay
Hello @marting278 and thanks for this note regarding the eBay platform. Since this email was sent to your private email inbox, we would need the entire email, please, in order to follow up on the issue and adjust the wording. I’ll send you an email shortly and ask you to forward the full email to us as an attachment to your reply.
At this point in time, we recommend using the automated assistant, and a callback can also be requested through it. In addition, there is of course also the community as a channel, for example, to get in touch with eBay staff and receive help if needed or to bring suggestions for improvement like this to us.
Kind regards
Miriam
marting278
OP2 years agoHello, @miriam@ebay,
the programs I have available to me don't let me attach the email in question to a reply to your email. At the office I have Outlook and I think that works, but that's not my email account there.
I just forwarded it manually now. Please let me know if it doesn't come through.
marting278
OP2 years agoHello, @miriam@ebay,
I forwarded the wrong message. I'll try again. Please look out for the subject "Your email to eBay customer service – SR# …" in the forwarded message (not in the reply to you).
miriam@ebay
Thanks @marting278! I received the email you’re referring to and have just processed and passed along everything accordingly. While I can’t promise a prompt adjustment, I can assure you that your report will be looked into.
In the future, if you’re having problems, you’re also welcome to come to the Community if you don’t want to call our customer service. Other members and, if needed, someone from eBay will be happy to help you find a solution 🙂.
Thank you for that and best regards
Miriam