Implementation of the cancellation button on your platform from 19/06/2026 | Suggestions and Feedback on the eBay Platform

kuehlerwerkstatt · 2026-04-01T18:00:56.001000Z

Subject: Implementation of the withdrawal button on your platform from 19/06/2026Dear Sir or Madam,as you are probably already aware, due to changes in the law online retailers will be required from 19/06/2026 to provide a new online withdrawal function, also referred to as the “withdrawal button,” through which consumers can revoke the concluded contract directly online on the website via which the contract was concluded.This also applies to commercial offers on sales platforms such as yours.You can find more information on this topic here:https://www.it-recht-kanzlei.de/widerrufsbutton-faq-leitfaden-online-handel.htmlAs a commercial seller on the Ebay sales platform, everyone must ensure that this new online withdrawal function required by law, that is, a “withdrawal button,” is available to customers on your sales platform no later than 19/06/2026.Since only Ebay can influence the technical design of the platform, for technical reasons it is not possible to implement such a function, as required by the legislator, directly in connection with my online offers on the Ebay platform.In other words: technologically, Ebay, as the operator of the marketplace, would have to implement the new online withdrawal functions and integrate them by 19/06/2026 at the latest so that they are displayed to customers in connection with commercial offers.Because this new function must be displayed no later than 19/06/2026 and commercial sellers are specifically at risk of receiving cease-and-desist letters, the function should be made available on the Ebay platform, since all commercial sellers are therefore dependent on Ebay's assistance.It would be nice if Ebay could let us know how the new online withdrawal function (“withdrawal button”) will be implemented on your platform and how the customer can then access and use this function. This matter concerns not only me personally, but all traders operating on the Ebay sales platform, since problems, such as cease-and-desist letters under competition law, can only be avoided through timely action.Thank you

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Implementation of the cancellation button on your platform from 19/06/2026 | Suggestions and Feedback on the eBay Platform | eBay Germany