Legal: "Found a better price"
In principle, there are two reasons to reverse a contract.
Complaint: defective goods. Goods do not match the description, etc.
Cancellation: depending on the seller's policy, 14 or 30 days after receiving the goods.
However, the reason: „Found a better price“ does not exist under German law.
Accordingly, that should not be available as an "automatic" reason for cancellation on eBay either.
There are sellers, especially in brick-and-mortar retail, who make a price promise that they will match a competitor's price under certain conditions, but that is a different legal matter.
@steffi@ebay
@miriam@ebay
@patrick@ebay
6 comments
miriam@ebay
Hello @ttd4it! I had deliberately stayed out of this at first, in the hope that someone else would link you to the page: The right of withdrawal under distance selling law in our legal portal here. No specific reason is required for a withdrawal - which means, conversely, that any reason whatsoever is sufficient, for example: "I found a better price".
@imperial-modellbau has already explained this very well; the different reasons for withdrawal for returns can also help us understand why buyers return an item.
Best regards
Miriam
ttd4it
OP1 year ago@steffi@ebay
@miriam@ebay
@patrick@ebay
Hello you three,
Do you perhaps have any feedback on the topic?
A matter that is not even anchored in German law should not be able to be circumvented at ebay either.
Best regards
Thomas
imperial-modellbau
·1 year agoHello Thomas,
as already mentioned in post 2, the reason for a cancellation is not legally relevant.
A buyer does not need to give any reasons for a cancellation at all !
The fact that the reason "better price" is stored at Ebay is probably due to giving the customer a good feeling and a certain amount of (apparent) power - so pure marketing.
They can also do this without any trouble, as it has no legal effect whatsoever !
Ebay is not circumventing any rights with this; they just call it something different or have the customer state reasons where none are needed at all.
That can, however, be statistically quite interesting.
ttd4it
OP1 year agoThere is another approach here, with which neither the buyer nor the seller is economically disadvantaged.
1. The seller agrees to the cancellation and refunds the purchase price.
2. In return, the buyer keeps the original item and sends the unopened new goods that they bought from a third party.
This way, the seller suffers no disadvantage, as they can now sell new goods again instead of having to offer a return at a lower price or make deductions.
raffke2012
·1 year agoThe reason is not relevant in the event of a cancellation.
ttd4it
OP1 year ago@raffke2012
Exactly, that’s why the recommendation is always to state "no reason."
Because you don’t actually have a claim to a "better price."
Daily example: fuel prices.