Request for Review of Negative Feedback
Dear eBay Customer Support,
I would like to request a review of a negative feedback left on my account.
The buyer received the item and did not open a return request, an “Item Not Received” case, or an “Item Not as Described” case. Instead, the buyer left a negative feedback claiming that the item was “fake.”
As soon as I saw the feedback, I contacted the buyer politely and offered to resolve the situation. I explained that if there was any problem with the item or if they were not satisfied for any reason, I would be happy to provide a full refund. Unfortunately, the buyer never responded to my messages and did not give me the opportunity to resolve the issue.
I always try to provide good customer service and resolve any concerns fairly. Since the buyer did not contact me before leaving the feedback and did not respond after I offered a full refund, I kindly ask you to review this feedback and determine whether it complies with eBay’s Feedback Policy.
Thank you for your time and assistance.
