Technical question: cancellation button | Suggestions and Feedback on the eBay Platform

ttd4it · 2026-02-12T04:54:05.519000Z

... and then there was also the issue of the "withdrawal button". From 19/06/2026 it will be mandatory. The frequently cited IT law firm sees marketplaces as responsible for building in the function. Link: https://www.it-recht-kanzlei.de/widerrufsbutton-faq-leitfaden-online-handel.htmlAuthor: RA Arndt Joachim Nagel Datum: 26.09.2025Support Quote: "Do the new rules also apply to sellers who sell via platforms like eBay or **bleep**? Yes, sellers who offer their products via online marketplaces such as eBay or **bleep** are also affected by the new regulation. The obligation applies when the contract is concluded via an online user interface. This is generally also the case for online marketplaces. However, in these cases it is not the seller but the marketplace operator who must ensure technical implementation, since the seller has no influence over this." ---- Is there already a timeline here for timely implementation? @miriam@ebay @patrick@ebay I think one or two business sellers would like an indemnity declaration. Quote: " Who is liable on online marketplaces for correct implementation? The obligation to provide a withdrawal button applies to businesses that conclude distance contracts via an online user interface. Accordingly, the seller is liable in any case for the correct implementation of the withdrawal function. On online marketplaces, however, the marketplace operator is usually responsible for the technical implementation, since the seller has no influence over this. In the event of missing or faulty implementation by the marketplace operator, the seller may, for material damages, potentially obtain indemnification from the marketplace operator by way of recourse." ---- Following up:The withdrawal button only applies in the B2C area, i.e. sales from businesses to "end users" (private), whereby the "end customer" can be private/commercial. Of course, this is still problematic because:a.) there are enough business buyers who shop with their private accountb.) there is still no way (or it simply isn't used) to store the full delivery and billing address for business purchases as an additional address.c.) the rule only applies to EU member states. Suggestion:After the purchase, an additional page should open containing the following form query: Selection: (selection list)I am a private buyer.I am a business. Depending on the selection, another form opens.Private (input fields):First name:Last name:Street:House number:ZIP code:City:hidden field: default value: 1 Business (input fields):Full company name: (sole proprietor first name last name) otherwise UG, GmbH, etc. etc.Street:House number:ZIP code:City:VAT ID: (alternatively tax number)Email: (email alias is not relevant to the tax office)hidden field: default value: 0 The 0 or 1 then controls whether the buyer is shown a "withdrawal button" in their purchase overview. Otherwise, one or two business buyers would have to forgo their (company) invoice in future if they shop here with their private account. I think your developers should be able to manage that. Kind regards Thomas

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Technical question: cancellation button | Suggestions and Feedback on the eBay Platform | eBay Germany