Improving the shipping carrier selection in the eBay IT system [HERMES]
@selina_b@ebay
Please forward this to eBay IT. Hermes apparently uses the same tracking number ranges for shipments as DPD. In this case, not only DPD but also Hermes should be shown. This already works with other tracking number ranges.
Yes, I know it would be possible to search directly for Hermes, but with 100 shipments the effort is huge. It would make sense if the user could choose between DPD and Hermes with one click – without a separate search window.
5 comments
miriam@ebay
Hello @konsolen-spiele and everyone! I just had a meeting with our shipping contacts at eBay, where the issue you brought up here was on the agenda. I was assured that they will take a look at the behavior soon and check to what extent improvements are possible.
Thanks for reporting your observation, that is very valuable to us.
Best regards
Miriam
konsolen-spiele
OP1 year ago@miriam@ebay Thanks!
It would be very important for all sellers that this bug is fixed urgently. Buyers may not be able to buy right now, but communication still has to work!
https://community.ebay.de/t5/Gewerbliche-Verk%C3%A4ufer-innen/Problem-mit-Nachrichten-von-gesperrten-K%C3%A4ufern-auf-eBay/td-p/4930871
voli-maus
·1 year agoHello @konsolen-spiele ,
when you enter the tracking number, you’ll be shown
DPD or Hermes Germany.
I then click on Hermes.
Yes, I know, it’s more than just "unfortunate" that "DPD" comes up first.....
perfect-sally
·1 year agoOh dear, it’s been complained about so many times already and it’s always the same response: not a priority!
konsolen-spiele
OP1 year ago@voli-maus
Yes, I know, it is possible to enter a 10-digit tracking number digit by digit – then it works. But doing that 100 times means two hours of work or more.
Right now it already works via copy & paste, but eBay doesn't recognize it. The problem is the regex for the number. Actually, it shouldn't be a big problem to extend the regex with an OR link so that both Hermes and DPD are available to choose from.