Hello, a little while ago I opened a case because the seller claimed their "package never arrived". On the day of delivery, they suddenly wanted the address changed. Proof CHAT I denied that because it is abroad. DHL tracking says - recipient not reached // package will be left at location XY The buyer somehow isn't able to go there even though I informed them of everything. Luckily, everything is verifiable via DHL TRACKING. Now the case was opened on the 24th - wh...

Hello @numisbriefeplusmuenzen, thanks for your question! The buyer protection case is decided by eBay Italy. I therefore recommend either waiting for the decision or contacting eBay Italy customer service directly. Best regards Verena

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Why isn't my case being processed? Service promise 48 hrs.? | Suggestions and Feedback on the eBay Platform | eBay Germany