Why isn't my case being processed? Service promise 48 hrs.?
Hello, a little while ago I opened a case because the seller claimed their "package never arrived".
On the day of delivery, they suddenly wanted the address changed. Proof CHAT
I denied that because it is abroad.
DHL tracking says - recipient not reached // package will be left at location XY
The buyer somehow isn't able to go there even though I informed them of everything.
Luckily, everything is verifiable via DHL TRACKING.
Now the case was opened on the 24th - why can't eBay keep its service promise to decide on this within 48 hours.
If someone from support could help me, I would be very grateful - because the objection (unfortunately opened by me / too hasty / I always want to have things clarified directly) is blocking my other pending payments.
Thank you very much - details gladly via PM
Hope I've given the whole thing another boost!
verena@ebay
·1 year agoHello @numisbriefeplusmuenzen,
thanks for your question!
The buyer protection case is decided by eBay Italy. I therefore recommend either waiting for the decision or contacting eBay Italy customer service directly.
Best regards
Verena
numisbriefeplusmuenzen
OP1 year agohi thanks for the quick reply - and the link.
so I’m setting myself a deadline until 5/2 - and then I’ll probably have to open a case because they simply aren’t handling me. how do I make a specific request to eBay Italy?
can someone please guide me.
Many thanks
perfect-sally
·1 year ago@verena@ebay would be happy to take a look at that. Thanks 🙂