Payment processing on eBay

Created May 6, 2026

2 members

59 discussions

Questions and discussion about payouts, payment processing, and financial processes in commercial selling on eBay.

Thema
ttd4it
1881 View listings
Merchant financing completed. eBay is still withholding amounts marked "Held for refund."
@miriam@ebay @elke@ebay Hello dear ebay team, the collaboration with a service provider as part of merchant financing has ended, however amounts are still being "held back for repayment". Order no.: 09-14988-80551 from 04/08/2026 Reserved amount: €67.83 The amount should therefore be made available to my payout amount again or, depending on processing time at ebay, be booked back again. Kind regards Thomas
4 days agolast reply 2 days ago
2
Thema
modellautos-hessen
23549 View listings
Miriam@ebay.de
miriam@ebay Your text: The temporary adjustment of your account payout conditions serves to protect our marketplace and everyone involved. If unusual selling activity is detected on an account, payouts may temporarily only be released 2 days after confirmed delivery........... This response is one of the required responses specified by Ebay. How naive does Ebay think its sellers are? To protect the marketplace? ....More likely to protect the Ebay account? Even AI couldn't be that blind as to punish innocent sellers who have sold on Ebay successfully for decades without any problems and generated several thousand euros in sales every day, so unjustifiably and excessively; yes, punish — there is no other way to describe this breach of contract by Ebay. Ebay has written in its own sacred house rules that if measures are taken, they must be communicated and justified exactly via info email! Ebay did not do that, not a single line, only that the payouts were now set to 2 days after delivery, end of story. Our legal team is now reviewing these circumstances, the unjustified breach of contract, the withholding of our property, the information announced in the house rules that never took place, and whether these measures comply with legal requirements. I simply find it a shame that after more than 30 years with Ebay, such a breach of trust on Ebay's part is even possible. I think that a great deal at Ebay is not right and is being taken out on the backs of the remaining paying commercial sellers. Ebay simply forgets that every such measure is to its own great disadvantage, but that is probably intended, for whatever reason? Best regards from a very angry former seller
1 month agolast reply 3 days ago
13
Thema
ehham47
93 View listings
Despite bank login, still this 1 cent nonsense
Why does the user actually enter highly sensitive data for account access if eBay then still decides to transfer 1 cent? And then the mockery with 48 hours, only to come along with 1 week right after those 48 hours are up (exactly to the minute)? Why does eBay want my login data from online shopping? What happens to this data? WHERE is my login data stored? To transfer and debit 1 cent, the name and the IBAN are enough; you don't need any highly sensitive data for that! What kind of scam is this to grab data? And don't come at me now with T&Cs blah blah This grabbing of bank data (login) is an outrage! For that, I will definitely write to the data protection officer. Unbelievable, for a change of bank details. Delete my login data already
1 week agolast reply 3 days ago
3
Thema
re_5630
0 View listings
Pending payment from eBay: No credit after 2 days despite completed sale
Hello everyone, I recently sold a product, and it was delivered on Wednesday. The buyer has already paid. On 15/07, I was shown that the money would be paid out on 17/07 and there was still a withheld above it, however today is 18/07 and the money still hasn’t been credited to my eBay balance. Could someone please help me understand what’s going on? Thank you very much!
3 weeks agolast reply 1 week ago
6
Frage
Payment processing on eBay
eBay status isn’t updating: parcel picked up according to DHL, still at the branch according to eBay – buyer rea
Hello everyone, I sold an item here on eBay and shipped it via DHL parcel (so with insurance and tracking). The parcel could not be delivered on the delivery day because the recipient was not at home. The shipment was then forwarded to the nearest branch. According to the tracking on the DHL site, the shipment has now been picked up by the buyer. However, according to the tracking here on eBay, the shipment is still showing the status "Shipment is available for pickup at the branch". Unfortunately, the buyer is not responding to my messages, in which I point out the situation and ask him to manually set the item to "Delivered". Since the status is stuck on eBay, my money is of course also being withheld. What options do I have now to trigger the status update or the payout? Many thanks in advance for your help!
anhue1987
Posted 2 months ago • Last reply 1 week ago
24
Thema
mar_k83
1454 View listings
Enter a new IBAN, it only works via Trustly now and I’m supposed to enter my LOGIN bank details! WHY
Hello, why can’t you just change your bank details like before and tell eBay? I have a new IBAN and would like to store it with eBay so I can sell again. But I’m supposed to provide and disclose my login bank details via another provider: Trustly! Why? I don’t know this service and I don’t trust it either. It was easy on **bleep**.de, why does eBay make it so difficult now? What is the advantage of Trustly? I don’t understand it! And one more question right away: Why can’t my eBay Plus fee be debited from my account? It only works via credit card! In any case, as long as eBay doesn’t change that, I’ll sell on **bleep**.de. A pity really. And if nothing happens at all, I may have to think about my Plus subscription. I always liked selling a lot on eBay. Is there somewhere you can contact support on eBay? Does anyone have an address for me? Couldn’t find anything on the website. Regards mar_k83
2 months agolast reply 1 week ago
8
Thema
jexters
810 View listings
Defective, incorrect item description, refund outside of eBay?
I bought 2 items that are defective and don’t match the item description, so according to the seller I’m supposed to submit a return request with “changed my mind.” Then the full amount gets refunded. I also don’t need to send it back. Well, no idea what happens with the shipping costs. The AI is absolutely no help here. So is something supposed to be bypassed now? Does that comply with the guidelines?
1 week agolast reply 1 week ago
1
Thema
alex_mx
134 View listings
Text für den eBay-Support / Chat / Community
Order number: 18-14936-69790 I sold the item and shipped it with DHL. According to DHL tracking, the shipment has already been successfully delivered to the buyer. However, on eBay the status is still showing “shipment still on the way” / “not delivered”. As a result, my money is still being withheld. Could you please manually update the shipping status and release the payout? Thank you very much!
1 week agolast reply 1 week ago
2
Thema
darksoul_6_6_6
418 View listings
Shipment tracking is not being updated
Hello! I recently sold two items. With one of them everything went normally and the money is ready for payout. However, with another one, the shipment tracking is not being updated. It still shows the package as shipped, even though it has already arrived at the buyer's and he has even already left a rating for me. It was sent as usual with DHL. I also entered the correct tracking number. When you track it, the package is also shown as "Delivered". Item number is: 26-14323-87465 I hope @verena@ebay can help me there. Thank you very much.
4 months agolast reply 1 week ago
32
Thema
c-quadrat-aldi
452 View listings
Payment with PayPal cancelled

The checkout process has recently been causing problems with my default connection to PayPal. Logging into PayPal is no longer possible after purchasing from eBay. de. Does anyone have any advice?
2 weeks ago
0
Thema
classic-sewing
2290 View listings
Issue with Klarna
Hello dear community, we received an email from a customer who apparently paid by credit card and has now received a reminder from Klarna, asking her to pay invoice amount X, even though she has already done that, at least that’s how I read her lines, via credit card. She suspects the mistake is on our end, whereupon I explained to her that the platform provides the respective payment service providers, which she actively selects herself during the ordering process, and that we as the merchant have no influence over that. We received the money and she received the goods, so for us the whole thing is closed. Now, however, her tone is becoming increasingly aggressive. She has apparently already contacted Klarna and their suggestion was that we should refund her the money, after which we would then receive the money via Klarna. Putting aside the fact that that is not going to happen, this is starting to sound like SCAM to me! What do you make of this story?
3 weeks ago
0
Thema
m.r.business
626 View listings
30 days withheld all of a sudden.
Good day everyone. As of today, some payments are being randomly withheld for 30 days, even though everything was sent and delivered on time. In some places it’s already kind of funny when, after delivery, you still have to wait a few days until the money is released. And now 30 days, without any announcement whatsoever? As sellers, we don’t have unlimited capital ... and calling customer service didn’t help either, because they said they couldn’t do anything. But when you then want to speak to someone who actually knows about this, you get put off ... Does anyone have an idea?
3 weeks agolast reply 3 weeks ago
4

Merchant financing completed. eBay is still withholding amounts marked "Held for refund."

Miriam@ebay.de

Despite bank login, still this 1 cent nonsense

Pending payment from eBay: No credit after 2 days despite completed sale

eBay status isn’t updating: parcel picked up according to DHL, still at the branch according to eBay – buyer rea

Enter a new IBAN, it only works via Trustly now and I’m supposed to enter my LOGIN bank details! WHY

Defective, incorrect item description, refund outside of eBay?

Text für den eBay-Support / Chat / Community

Shipment tracking is not being updated

Payment with PayPal cancelled

Issue with Klarna

30 days withheld all of a sudden.