Article delivered - payout is being withheld
Summary: The discussion appears to involve alternativer80 and other participants expressing concerns about payment retention despite article delivery. While the specifics of the conversation are not provided, it seems alternativer80 is seeking clarification or resolution regarding a payment issue.
I sold an item and sent it with tracking. DHL shows that the parcel was delivered, with a signature. The buyer left positive feedback and called eBay to confirm receipt (26/5). I was told several times over the phone by eBay that everything is fine on my side, the error is with eBay, and that it would be taken care of.
According to eBay tracking, the parcel has still not arrived, and apparently no one has taken care of it either. There isn’t even any response.
What else can I do so that I get a clear statement from eBay, or so that I get my money paid out?
8 comments
mia@ebay
·4 months agoHello @alternativer80 ,
I have only updated the shipping status. It can take about 30 minutes until this is visible in your customer account.
The approval of the payout will then be checked again. Since you have only been selling for a very short time, the payout may still take a little time. You can track this in your customer account under Payments - > All transactions.
@perfect-sally - Thanks for the tag.
Kind regards
Mia
alternativer80
OP4 months agoNow I was able to withdraw the money.
Something is obviously going wrong with phone support. I called support three times. The service staff were all very friendly, and I also had the feeling that they were trying to help me. It’s a shame that these people apparently can’t achieve anything despite their efforts and being willing to help.
stefafrie_0
·1 week agoFirst of all, thanks for the correction.
I check in from time to time and am already curious when the payout will be made, around early next week.
Best regards, Stefan
perfect-sally
·4 months agoWell, you have only one current rating as a seller and you sold an expensive item. So the payout can take up to 30 days. Ebay calls that risk assessment.
Maybe an ebay employee can say more about that.
@mia@ebay could you take a look please? Thanks 🙂
alternativer80
OP4 months agoHey, if that's the case, I'm still surprised that they're saying it's because of the shipping status. On the phone I was told the error lies with eBay. An error is not really a normal process at first. So I am already surprised that I was told something like that on the phone, when instead it has to do with the seller status.
In any case, thanks for the heads-up. I'll send an email to the email address you suggested.
alternativer80
OP4 months agoimperial-modellbau
·4 months agoHello @alternativer80
On the phone, they tell you anything and everything, just to get rid of you quickly.
eBay phone support has not been even remotely helpful for quite some time now!
voli-maus
·2 months agoStay in your thread. @comden44