Payout refused despite hotline, re-setting it up, etc. | Payment processing on eBay

northernseafairy · 2025-08-23T09:43:54.025000Z

Hello,I'm a bit desperate; a few years ago I apparently received a verification request, but back then I was in chemotherapy and really had other problems. I have now sold something in 2024 and 2025, but I couldn't pay out the proceeds. I was shown that I had a private eBay message, but I can't see it in the messages here at eBay. I was still able to find it in my emails and clicked on the link, but none of it works anymore. I then read in the help forum that the account must either be approved with this cent transfer or be verified, so I re-entered my entire account and approved it, but payout still doesn't work. I then called the hotline, which walked me through the verification process for my domestic account again and said it should definitely work, unfortunately it didn't, either, and now I'm at a loss. I would appreciate any help, thank you in advance.

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Payout refused despite hotline, re-setting it up, etc. | Payment processing on eBay | eBay Germany