Amount is being withheld because, according to eBay, the letter was not delivered - but the customer did receive it | Payment processing on eBay

seba-391596 · 2026-04-11T08:02:43.991000Z

Hello,I sent four letters to four different customers on 29/3. For 3 of them, the money also arrived promptly and they were marked as delivered. However, for one customer it still says in transit, although the customer told me that the letter has already arrived. None of the letters had tracking. Could someone please help me? How long does it take until the money is there for me?Thanks ^^

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Amount is being withheld because, according to eBay, the letter was not delivered - but the customer did receive it | Payment processing on eBay | eBay Germany