Withheld - not yet delivered | Payment processing on eBay

stefan_schwalbach · 2025-12-03T07:18:47.680000Z

Hello everyone,I sold an item and sent the parcel to the buyer. He has also received the parcel. But under transactions, the item says "Withheld - not yet delivered." The buyer also cannot change the status to delivered. I franked the parcel online via eBay. But as a DHL parcel, no tracking has been activated. So how does eBay know now that the parcel has arrived? Who can change the status to delivered?Thanks in advance

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Withheld - not yet delivered | Payment processing on eBay | eBay Germany