Withholding money despite delivery | Payment processing on eBay

danieloooooo · 2025-08-11T15:10:29.869000Z

Assume posts like this come up often, but my case is a special one: I shipped through eBay using a large letter. Problem? Well, large letters don’t have normal tracking, which means the whole thing only says when it was processed; there’s a delivery scan, but this thing doesn’t have one. That means the buyer has had their product for 2 weeks, but I still have no money. Support is also mega confusing. On the first call I ended up in the wrong department because the lady on the phone was confused. I got the email, 5 euros as a goodwill gesture, and after 2 days I’d get my money. Two days later and nothing, called again, this time I was in the right department. The guy there said that my money, because I’m new, would be blocked for 14 days, and that I’d simply get it after that. Both deadlines are over, two wrong opinions from experts, and me? I still haven’t seen a cent...Slowly I’m starting to think I’m just being told “yeah, another 2 days” all the time. Can anyone tell me what I should do? I’m slowly starting to despair..First and last time eBay, unfortunately...

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Withholding money despite delivery | Payment processing on eBay | eBay Germany