Money is being withheld! | Payment processing on eBay

klausi0604 · 2026-03-18T13:10:38.981000Z

Hello,In my last eBay sale, the item that was sent as a large letter was not delivered, i.e. there was a problem with the post, it somehow went missing I sent the buyer a replacement, even though as a private seller I am not obliged to do so. With shipping, the risk lies with the recipient. So, and now with the next sale my money was withheld, out of consideration for the buyer. Well, great, so I have to pay for the fact that the post messed up my letter. Thanks eBay, and that with 100% positive ratings. Your recommendation to avoid the hassle and send it as a parcel with tracking number / tracking is great, and that for an item for 14.99 where the shipping costs as a parcel are 6.19€ ??? So now the money is only transferred once eBay has proof that the item has also arrived. Great, how are you supposed to get proof when it was sent as a large letter / merchandise shipment, without a tracking number ?? Then via the buyer ?? and if they don't do that ?? People, these are really bad conditions for the seller. I'm curious to see how this goes from here. In the worst case, I just won't use eBay anymore.Regards

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Money is being withheld! | Payment processing on eBay | eBay Germany