Commercial seller does not send an invoice | Payment processing on eBay

htvelectronic · 2025-09-15T07:28:26.684000Z

Hello dear community,I, as a (commercial) buyer, bought an item from a commercial seller (according to eBay).The item has arrived, but unfortunately I still haven't received an invoice from the seller, which I need for my bookkeeping.After asking the seller four times (via the eBay chat), I still haven't received an invoice.What should I do next?Unfortunately, eBay's 'AI chat support' keeps leading me only to the 'contact the seller' option.In Germany, commercial buyers from commercial sellers are entitled to an invoice. Unfortunately, I also can't return the item.Can someone help me?Best regards

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Commercial seller does not send an invoice | Payment processing on eBay | eBay Germany