Does the buyer have 30 days to file a complaint? | Payment processing on eBay

hozbold · 2025-12-05T14:34:02.332000Z

The buyer has 30 days to file a complaint.That's why I don't sell electrical appliances here, for example.Let's say I sell a used phone that works. The buyer uses it for 3 weeks and it breaks. Well, thanks a lot. Within the 30 days, the buyer complains about the broken phone and I have to bear the loss? No thanks.With the parcel service provider, you only have 7 days to file a complaint. Why can't it work that way on Ebay too?For example, the buyer complains 29 days later about the broken phone. A complaint with the parcel service provider is excluded. Then what?Or the buyer buys an expensive Chinese flower vase and it really breaks during transport, despite good packaging. The buyer complains 26 days later. Then what?If you buy something, you should unpack it promptly, try it out, and confirm it. But not 30 days later.

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Does the buyer have 30 days to file a complaint? | Payment processing on eBay | eBay Germany