New user -> bank account cannot be saved, why?
Hello!
I have just registered and logged in to eBay for the first time (I normally use other sites to sell) and for some reason I can't add my IBAN, then I get the error message: „Your account has been restricted. contact us to solve the problem.“ while looking for a way to contact someone I ended up here.
It would be really great if someone could help me!
Thank you very much in advance!!!!
4 comments
lidor3073
·3 weeks agoGood morning @bet479615
This is a known issue. With newly registered accounts, an automatic security filter often triggers right away as soon as you enter sensitive data like the IBAN. This is usually not a permanent block, but a protective measure.
Best to proceed like this:
Check emails: Look in your email inbox and your eBay messages. eBay often asks for a document there (e.g. ID card or bank statement) to confirm your identity.
Or you can have support call you, as already described.
turbotuentchen
·3 weeks agoHello, eBay customer service is only staffed from 9:00 h on the weekend, try again later first, then the option for a callback from an employee will appear. Please tell the chat bot more often that you want to speak to an employee or receive a callback.
chrissi519
·3 weeks agoHello!
That's most likely because eBay doesn't allow the same IBAN for two different accounts.
If you already have a first account with this IBAN, you'll need to provide a different bank account for the new account or contact eBay customer service.
Best regards!
turbotuentchen
·3 weeks agoHello, a user can apparently use the same IBAN for multiple accounts. The account holder must be identical to the bank account holder.