Issue with Klarna
Hello dear community,
we received an email from a customer who apparently paid by credit card and has now received a reminder from Klarna, asking her to pay invoice amount X, even though she has already done that, at least that’s how I read her lines, via credit card.
She suspects the mistake is on our end, whereupon I explained to her that the platform provides the respective payment service providers, which she actively selects herself during the ordering process, and that we as the merchant have no influence over that.
We received the money and she received the goods, so for us the whole thing is closed.
Now, however, her tone is becoming increasingly aggressive.
She has apparently already contacted Klarna and their suggestion was that we should refund her the money, after which we would then receive the money via Klarna.
Putting aside the fact that that is not going to happen, this is starting to sound like SCAM to me!
What do you make of this story?
