Shipments not updated, buyer reports item not received | Payment processing on eBay

gringeo · 2026-03-11T08:28:01.453000Z

HelloI sold 2 items on Ebay, using the shipping process with seller protection from Ebay.Now a buyer is reporting that the item was not received. How can it be that as a customer you use and book the Ebay shipping system, and then it doesn't work straight away for 2 items? On top of that, the items simply aren't being delivered for over a week.What's going on with Ebay? Item no.: 168105198195Deutsche Post (DHL): A0062622100000000015sent on 02.03.2026 Item no.: 168171621031Deutsche Post (DHL): A0062622100000000033sent on 06.03.2026 Thanks for quick help

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Shipments not updated, buyer reports item not received | Payment processing on eBay | eBay Germany