Immediate payout changed overnight to "Amount available within 2 days after delivery" | Payment processing on eBay

3d-druckzauber · 2026-06-22T21:27:25.357650Z

Hello,we need to vent a bit here, because things are really starting to get out of hand.To our case:We suddenly received an email from eBay saying that we should clarify all open issues to prevent a restriction. (there were no open cases with customers or anything like that, everything was tip top).We were supposed to enter tracking numbers for (I think) 8 items, after that everything would be fine again. Until then, the money from eBay had been paid out immediately and was in the account the next day.Since then it has said: "Amount available within 2 days after delivery"We enter tracking numbers for every item sold, so why we should suddenly do this explicitly for these items, no idea.Anyway, no problem, everything done.Then we received an email with the following content:"Hello 3d-druckzauber,You have resolved all open issues. Therefore, your selling privileges have been restored. We thank you for your cooperation."Great, then everything should work and run as before again.As if...We still do not receive our money immediately; instead it still says "Amount available within 2 days after delivery".The funny thing is, it’s not 2 days, but at least 4 AFTER delivery. Once the customer has received their parcel, there is a date for the withheld payments, and that is always at least 4 days after receipt.If a customer is not at home when delivery happens and has to pick it up, we wait that long for confirmation until the customer has collected the parcel. Since this is not uncommon, we even wait over 7 days for our money.And that really cannot be right.If a parcel is delivered late by DHL for whatever reason, eBay automatically blames us. What can we do if DHL needs more than 1-2 days for delivery?Furthermore, we also have many freight deliveries, and that not everything always goes smoothly there is nothing new either; who is to blame? Us... What can we do about that? Also, a freight delivery is not quite as easy to track as a DHL parcel, so who gets the blame? Us... eBay is making this pretty easy for itself...We are a start-up, we did not begin with a six-figure sum in the account, we simply depend on being paid for our goods in a timely manner.Above all, so far no one has been able to give us a sensible reason. So far we have been told:- "I understand that you would like to receive the proceeds from your sale as quickly as possible. I can personally assure you that these holds are only temporary and comply with industry standards." - And no, this is not standard in the industry, even though I’ve been told that a few times now. We also sell on other platforms and in our own online shop; there are no such restrictions anywhere else, we receive our money IMMEDIATELY on every other platform and in the shop!- "As soon as you have submitted the required tracking data and all orders have been delivered, we will review your account and take the necessary action. We look forward to receiving your appeal and resolving this issue." - No one ever got back to us about that either.- "I can certainly understand how concerning this payout hold/selling restriction is for you, since you have invested a lot of time in your sales, received a large number of ratings, always shipped your goods on time, have nothing to hide, have never cheated a customer, and operate on a cash-flow basis. Please be assured that we have no mistrust whatsoever regarding your intentions. You have been both a committed seller and buyer with us, and your intentions have always been genuine. The account history and your activity are clear evidence of that." - If eBay knows that, why these restrictions then?- "Please note that as we continue to evolve as an online marketplace, we may change existing policies and introduce new ones to strengthen our commitment to all our customers. We have revised and updated the policies for releasing funds to all sellers to ensure that we treat all sellers, whether new or experienced, fairly and consistently." - What is that supposed to mean?On top of that, every email contains a different answer; they don’t even address the actual problem, and then documents are demanded two or three times over, etc.With 529 sales we had 2 disputes that were resolved to the customer’s satisfaction, we have 100% positive ratings, no open cases, all invoices paid, and above-average service. What else does eBay expect from a seller? EVERYONE received their purchased goods, no ifs or buts. There has always been a tracking number for every item so far.There has been no clear statement as to why and for what reason our funds are no longer paid out immediately, from one moment to the next.And there has been just as little statement as to when all of this will be switched back.By now we are waiting on over €6000 as a start-up... eBay is quite literally playing with people’s livelihoods here...Best regards and thank you.

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Immediate payout changed overnight to "Amount available within 2 days after delivery" | Payment processing on eBay | eBay Germany