Unauthorized withholding of €550 - Who can help? | Payment processing on eBay

gelber_7606 · 2026-04-13T16:47:03.498000Z

Hello everyone,I have a big problem with a withholding on a current payout.I sold an item for over €1,200, but around €550 was deducted from me. The reason is supposed to be an old claim.The strange thing is: I have an official document from the responsible debt collection partner confirming that this claim was already canceled in January and that my balance is €0.00. So officially, the claim no longer exists.Likewise, the claim was questionable from the start, since according to their own statements there was no proof from the buyer, and after repeatedly refusing to take the package to DHL for a damage report, it was ignored in favor of the buyer.Unfortunately, normal customer service keeps closing my inquiries with standard emails without checking the document. I have already initiated further steps with the responsible supervisory authorities, but I would like to know whether a moderator here can review the case internally?I’d be happy to send the document and the case number to a moderator via private message.Thank you in advance!

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Unauthorized withholding of €550 - Who can help? | Payment processing on eBay | eBay Germany