Proof of shipment for a virtual purchase item (in-game item) | Payment processing on eBay

freejack1_de · 2025-09-07T13:21:04.131000Z

Good day,I have the following problem. I sold a virtual item on Ebay. It is a virtual item for a Rolox game. Bladeball. The buyer paid but selected pickup as the shipping method. I then delivered the item to him in the game. Unfortunately, I didn't know that I absolutely needed the pickup code to receive my money. Now the seller has opened a dispute and is allegedly claiming not to have received the item. Luckily, I also filmed the handover of the item with my phone. Ebay now absolutely requires proof of shipping (tracking number). But how am I supposed to submit that? How can I contact someone at Ebay directly to clarify this case. By the way, the buyer is no longer active on Ebay, so I also can't leave a negative review. By the way, the buyer is no longer active on Ebay, so I can

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Proof of shipment for a virtual purchase item (in-game item) | Payment processing on eBay | eBay Germany