Vivid account, can't log in => not compatible?
Summary: vonk-shop reports problems connecting a German checking account at a specific bank with eBay, as the system rejects the setup due to alleged incompatibility. This error occurs despite the "direct debit authorization" being enabled. voli-maus recommends contacting eBay customer service and also points to further search options in the eBay community. vonk-shop asks about alternatives, since previous threads were deleted without a solution.
Hello,
I’m currently setting up my business Ebay account.
I’m quoting from another thread:"Hello everyone,
I’ve now tried several times in desperation to set up my payout account for selling. It’s a regular German checking account at Vivid (processed via Banking Circle S.A.) with a DE IBAN.
Although the function "allow direct debits" is explicitly activated in my Vivid app for the corresponding Pocket, the eBay system immediately cancels the setup with the error message that the bank is "not compatible". Manually entering the IBAN unfortunately gives the same result.".
I have exactly the same problem. There are also X other threads about it, but they were all deleted, so as an affected user you can’t see whether a solution was found.
Is there a solution for this?
A standard / AI answer like in the linked thread of "It doesn’t work" I will not accept.
I’ve now requested verification via "test payment amounts". Will it work then? Or will that not work either? Because otherwise I’d just be waiting 2–3 days for nothing.
Thank you very much!
vonk-shop
OP2 weeks ago@voli-maus Thanks so much for your reply!
As it always is... you prepare everything weeks in advance, finally want to get started, and in the end something doesn’t work and you need help at short notice. I can’t list any items either until the problem is solved...
That’s why I thought maybe there’s someone here who has already managed to solve the problem successfully or who has also applied for "test payment amounts".
A support email has already been sent, of course. I just hope the reply won’t only come in 3–4 days …
voli-maus
·2 weeks ago · EditedI found something else
Search results | eBay.de Community
And this is what the AI says
" It seems that there are some discussions about using Vivid accounts on eBay Germany, especially regarding the compatibility of business accounts. Here are some important points that emerge from the forums and discussions:
Compatibility issues: Many users report that their Vivid business account is shown as "not compatible" for payouts on eBay. This can be frustrating, especially when all the details have been entered correctly. Discussion here .
Direct debit capability: Some users have found that their Vivid business account may not allow direct debits, which can affect verification by eBay. More on that .
Personal vs. business account: There are reports that private Vivid accounts are accepted without any problems, while business accounts are having difficulties. This could indicate that there are specific requirements for business accounts. Details here .
Support requests: Users have contacted eBay support to get help, but the response is often that the account is not compatible. This can be frustrating when trying to carry out business transactions. Experiences here .
Future use: Some users have switched their accounts to business to pursue future business intentions, which can bring additional challenges. Discussion here .
In summary, there are some challenges when using Vivid business accounts on eBay Germany, especially with regard to compatibility and verification. It might be helpful to check the specific requirements for business accounts and, if necessary, contact support again to find a solution. If you have any further questions or need support, don't hesitate to ask me! "
voli-maus
·2 weeks ago@vonk-shop ,
that was a response from an ebay employee.
Contact customer service about your issue.