Payment taken by eBay, but without the shipping costs? | Payment processing on eBay

mstropicale · 2025-10-22T19:09:44.011000Z

I bought an item at auction on Saturday. It was apparently paid automatically, because the next day the app showed "PAID," even though I hadn’t actively done anything. Then the seller wrote to me that the SHIPPING COSTS had still not been paid. When I asked, he said he hadn’t received ANY MONEY AT ALL. But in the cockpit it says PAID. I assume this is a case of a withheld payment. But: If I look at different purchases, the total amount is always listed as the amount paid including shipping costs. In this specific case, the shipping costs are actually missing too.Does anyone know about a case like this and know how to solve the problem? The seller now wants to cancel the purchase, but I’d like to avoid that.

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Payment taken by eBay, but without the shipping costs? | Payment processing on eBay | eBay Germany