Was muß man hier tun? Mein englisch ist nicht so gut. ist von ebay.com.

[eine_frage]

What you need to know before you proceed When a case is opened, you should respond to it and try to work things out with your buyer. Provide the best service that you can because, once you've responded or seven days after the case was opened, the buyer can escalate the case to eBay Customer Support for a decision. If you issue a full refund, your final value fees will be credited back to you. If you can't work things out, the case may be escalated to eBay. We will review the case and make a final decision. If the decision is made in the buyer's favor, eBay will refund the buyer and seek reimbursement from you. You may be asked to set up a reimbursement payment method.Learn more Respond to this case now and resolve this issue with the buyer.

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