When I klick on the refund button to allow a refund, nothing happens

[7099ren]

I have to make a refund for an item payed through Paypal. I have received the item and marked it as such, but when i klick on the "Rückerstattung an Käufer veranlassen" it opens another window where I have to repeat the request, but when this botton is activated the page just refreshes and nothing else happens. My Paypal account is operational and with a valid creditcard from wich it can draw the amount. There seem no way of contacting E-bay. Has anyone encounted the same problem?

Thank you in advance

[ueberlichtgeschwindigkeit]

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@7099ren schrieb:

I have to make a refund for an item payed through Paypal. I have received the item and marked it as such, but when i klick on the "Rückerstattung an Käufer veranlassen" it opens another window where I have to repeat the request, but when this botton is activated the page just refreshes and nothing else happens. My Paypal account is operational and with a valid creditcard from wich it can draw the amount. There seem no way of contacting E-bay. Has anyone encounted the same problem?

Thank you in advance

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If you are using a cellphone: forget it. Cells and internet don't go together. Especially on ebay.

If not there might be a slight problem with the german "Rücknahmeprozess" and your danish membership which originally works with ebay.com amd paypal.com. So the hint to use the community on .co.uk (or even .com) was ok though.

[harrapsraeumtauf]

Richtig, er hätte laut ebay-Regeln einen Account auf com eröffnen müssen.
Er hat aber einen auf de eröffnet, warum auch immer - und jetzt hakt es halt (nicht "hackt", das ist was anderes und findet in Küchen oder beim Metzger statt)