Hi everyone,
I'm a private seller based in EU and I've been selling my card collection on eBay.
I've completed multiple successful transactions (all buyers received items and left positive feedback) and my account currently has a significant balance.
The issue? I haven't received any payout since June (or ever). I've contacted eBay support about 10 times via chat and email. First, they told me my debit card wasn't accepted, then they told me to open a Revolut account and that will work. It didn't. Then I was told to get a credit card (I spent time and money getting one as I didn't own one) and again, no luck.
I have submitted all required documents, including my ID, have no disputes, no account flags and no feedback issues.
I've also contacted Revolut, who confirmed that my account is fully verified and they can see eBay's verification went through and is all good on their side and said it's eBay's problem. All 3 accounts (debit, credit and Revolut) have SEPA Direct Debit enabled (checked with bank and Revolut twice).
eBay keeps giving me vague answers with no clear resolution. It's been over 3 months, and I still don't have access to my money.
Can someone from eBay please escalate this to a real payments/compliance agent? The real one, not the ones that took over my case, sent a response and then flagged it as closed. This is extremely stressful, and I'm considering filing a complaint with EU regulators (PSD2 and consumer protection).
Any help from the community or moderators would be appreciated.
Thank you!
