How to report a scam item and sellers in ebay.de?

[adventurehiker_lv]

Hi, I am not from Germany, that's why I am writing in english, hoping someone can help quick. 

I have bought a stroller (baby pram with accessories). Paid by card for my order and waited for it three weeks (contacted the seller 3 times). Then it became suspicious and I opened a case. Now I have to wait 10 days for seller to respond, of course he won't. 

Now, today, I went to search for a new stroller again and there I see - the same stroller (the same 12 pictures), different seller - also with 13 positive feedbacks (received in last two days), the same cost and delivery cost. There is just one big fraud with this stroller. 

Now I have a few questions, can I contact ebay.de to report about all this (best way to do that)? (I just don't want someone else to buy it and lose money).

And will I get back my money what I paid by card? 

Thanks, I hope someone can help me. 

[willauchmeinensenfdazugeben · Accepted solution]

Hi @adventurehiker_lv,

can you send me a personal message, please, and give me the two ebay nicks? I'll report them directly.

You click on my nick and afterwards on the right hand side on "Diesem Benutzer eine private Nachricht senden".