Seller do not refund missing product

[geor-ee]

Hi,

8 weeks and still no product. Normal delivery from Germany is 1 week.

1 month pased after tracing number appears. Normal 2-5 days and package is delivered.

It is clear that package is lost.

Requested refund from seller, 10 more days passed and still nothing.

I am not interested of product any more, I want refund.

Please, help.

Thanks,