Gebotsrücknahmen prüfen!

[nordlichter1979]

Wie kann man prüfen, wieviel Gebotsrücknahmen ein potentieller Käufer schon gemacht hat?

[warenallerart2017-3]

Hallo,

Logge Dich bei PayPal ein, rufe dort die Transaktion auf und lade den Sendungsbeleg hoch.

Zusätzlich solltest Du PayPal mitteilen, dass die Hausnummer bei PP nicht hinterlegt wurde und die

Versandadresse ebenfalls hochladen.

[bestlamme]

Thank you very much for your reply warenallerart2017-3.

I checked and if I go to Help>Resolution Center I don't have any case listed. So, I guess, I cannot upload any information to close the case. Or there is something that I am missing? I want to close the case, but I don't know how.

[excludio]

@bestlamme

When the buyer opened that dispute on Ebay,
you should find it there.

Try to find a solution by loading up tracking number by reading this:
http://pages.ebay.de/help/pay/upload-tracking.html

[bestlamme]

@excludio

Thank you very much. I include the tracking when I sent the package. However, when solving the case on ebay side I included again, following your tip.

Anyway, still no replay from the buyer. I contact the paypal to see what they have to say, maybe they will free the refund.

[excludio]

@bestlamme

Ebay won't close this case.
When a buyer escalates a dispute,
buyer and seller have 10 days to come to an agreement.
If this won't happen, the buyer can ask the support to step in after 10 days.
I guess, THEN the support will see your tracking number,
close that case and then you will get your money.