abbrechen
Suchergebnisse werden angezeigt für 
Stattdessen suchen nach 
Meintest du: 

eBay Customer Service Can't Call Me Back (Apparently)

Hi,

 

I'm trying to post an ad on the German eBay site. However, when I try submitting it, I get the following error message:

 

Wir konnten Ihre Identität leider nicht bestätigen. Wenn Sie mehr dazu wissen möchten, können Sie eBay kontaktieren.

 

I don't know why there should be any issue with confirming my identity. In fact eBay doesn't seem to know either, because when I then click on the link, I get another error message:

 

Es ist ein Problem aufgetreten. Es tut uns leid.

Wenn Sie von vorn beginnen möchten, gehen Sie zur Startseite. Wenn Sie nicht weiterkommen, lassen Sie sich von uns helfen.

 

But it gets worse. When I then try to let eBay customer service know that they should contact me they apparently are not able to do so. Instead, they send me e-mails saying that they tried calling me but cannot get through, helpfully suggesting that maybe my phone number is not up to date. Well, it is up to date. My hunch is, it might have something to do with the country extension. I live in Luxembourg but I have an Estonian number. However, this shouldn't be an insurmountable problem nor something unique in the EU and the country code is also clearly in my eBay profile, so eBay knows it is an Estonian number. I tried leaving the country extension (both as +372 and 00372) specifically in the number box when asking to be called back as well but this doesn't seem to help either. In fact 00372 yields an error message because of the 00 at the beginning and with +372 I don't get any reaction (not even that they tried calling me).

 

Please can anybody help me out of this Catch-22?? It's getting frustrating and it looks like I need to send them a physical letter or perhaps a postcard in order to get any attention.

 

Man kann gerne auf Deutsch antworten. Danke!

Akzeptiert Lösungen (0)

Antworten (1)

Antworten (1)

Lass dich anrufen, @nmde2014 

Mich anrufen | eBay

Stelle hier Deine öffentliche Frage an andere eBay-Mitglieder