Payment processing on eBay

Created May 6, 2026

2 members

209 discussions

Questions and discussion about payouts, payment processing, and financial processes in commercial selling on eBay.

mobatreff
Withholding payments for no reason - customer service says I should ignore eBay emails and laughs at me!
Addendum: Of course I entered the DHL tracking data in the purchase processing. So you can see directly in the purchase processing that the items have been delivered. For low-priced items such as model cars or figures in the range of up to about EUR 20, I ship by letter for cost reasons. Of course, there is no tracking for that. But these shipments only make up a fraction of the more than EUR 14,000 that are being withheld. Good day, I have been selling commercially on ebay for 6 years, have subscribed to a shop and now have over 5300 positive reviews with feedback of 99.9%. On the evening of 16/06, I received an ebay email saying that my payments would be withheld (changed to within 2 days after delivery to the customer), because there were suspicious movements on my account. Of course I asked customer service to call me: The representative told me that my account had to be reviewed and that would take one day. He didn’t say why it had to be reviewed. He forwarded my case to the specialist department. He couldn’t or wouldn’t tell me what suspicious movements there had been on my account. On 18/06, nothing had changed in my status, so I asked ebay customer service again for a callback. This time the employee told me that my account had not yet been reviewed and I should not take the ebay email seriously. After all, everyone is getting this email at the moment. Excuse me??? Ebay has now withheld more than EUR 14,000 and refuses to pay it out or tell me the reason for it. And then I’m supposed not to take the email from 16/06 seriously? Meanwhile, according to the DHL tracking status, deliveries were made on 17/06, yet these transactions do not appear on the payout list for 19/06; instead, some show “release around 20/06” or even “release around 21/06.” Let’s remember: “payment release within two days of delivery” — by my reckoning, that’s 3 and 4 days. And I still don’t have the money; it says “around.” Whether ebay will actually pay out has not yet been answered by my crystal ball. Last but not least, the customer service employee laughed at me on the phone and assured me, “I’m not working with your money, you can believe me.” She couldn’t stop giggling. Question: What is this supposed to mean and why do you not get any real information? Best regards mobatreff
3 weeks agolast reply Jul 11, 2026 at 7:52 AM
24
volkerfrosch68
Verify bank details
Hello everyone, I have to provide my bank details as a private seller on ebay. Ebay wants me to enter my online banking PIN - for verification. However, our savings bank employee strongly advised us against this. Apparently there are other options as well (uploading a bank statement). I just don't know where and how I can upload it. Anyone have an idea? Thanks in advance. Volker
3 days agolast reply 3 days ago
1
moselfee
my money withheld by eBay.
Hello, Here’s my problem: I sold a Blu-ray on June 26 and shipped it on June 27. The tracking has shown “Shipped and stays that way” since June 27. I contacted the buyer (with over 2000 reviews), but haven’t received a reply. I think if he hadn’t received the item, he would have gotten in touch by now. However, since I’m new to eBay, my money is being withheld by eBay. What can I do? Order number: 13-14814-52335 Best regards, Elke
5 days agolast reply 5 days ago
2
hfcler
Add account without Trustly
I don't want to sign in with Trustly, but add an account on Ebay? How?
5 days agolast reply 5 days ago
2
mmstore74
I can't understand my billing and even though the shop is there, listing fees are being charged
Hello everyone, I can't make sense of my current statements since the last payout on 30/06/2026, and despite the shop, 0.12 € listing fees were/are being charged for items. Could someone please tag an eBay employee for me? Many thanks in advance
6 days agolast reply 5 days ago
8
mundm2025
Item shipped only with tracking
Hello, I shipped an item with tracking only and marked the item as shipped. Unfortunately, the buyer is not confirming delivery. So via the button. How and when does eBay release the money? Is there a way for me to get to it?
6 days agolast reply 6 days ago
2
kimbo_1996
eBay shipping status is not updating
Hi, for me the shipping status on eBay doesn't update from "shipped" to delivered. The package arrived days ago according to DHL tracking, which is also stored on eBay. This is about this item 366480874182 Best regards and thanks
1 week agolast reply 1 week ago
1
modellautos-hessen
Miriam@ebay.de
miriam@ebay Your text: The temporary adjustment of your account payout conditions serves to protect our marketplace and everyone involved. If unusual selling activity is detected on an account, payouts may temporarily only be released 2 days after confirmed delivery........... This response is one of the required responses specified by Ebay. How naive does Ebay think its sellers are? To protect the marketplace? ....More likely to protect the Ebay account? Even AI couldn't be that blind as to punish innocent sellers who have sold on Ebay successfully for decades without any problems and generated several thousand euros in sales every day, so unjustifiably and excessively; yes, punish — there is no other way to describe this breach of contract by Ebay. Ebay has written in its own sacred house rules that if measures are taken, they must be communicated and justified exactly via info email! Ebay did not do that, not a single line, only that the payouts were now set to 2 days after delivery, end of story. Our legal team is now reviewing these circumstances, the unjustified breach of contract, the withholding of our property, the information announced in the house rules that never took place, and whether these measures comply with legal requirements. I simply find it a shame that after more than 30 years with Ebay, such a breach of trust on Ebay's part is even possible. I think that a great deal at Ebay is not right and is being taken out on the backs of the remaining paying commercial sellers. Ebay simply forgets that every such measure is to its own great disadvantage, but that is probably intended, for whatever reason? Best regards from a very angry former seller
2 weeks agolast reply 1 week ago
8
darksoul_6_6_6
Shipment tracking is not being updated
Hello! I recently sold two items. With one of them everything went normally and the money is ready for payout. However, with another one, the shipment tracking is not being updated. It still shows the package as shipped, even though it has already arrived at the buyer's and he has even already left a rating for me. It was sent as usual with DHL. I also entered the correct tracking number. When you track it, the package is also shown as "Delivered". Item number is: 26-14323-87465 I hope @verena@ebay can help me there. Thank you very much.
3 months agolast reply 1 week ago
24
modellautos-hessen
Since eBay does not give a clear explanation for payment holds, here is an explanation
Since Ebay has not yet given any explanation as to why a payment hold is being made. Here’s an explanation: from onlinemarktplatz.de The introduction and expansion of holds are based on the need to minimize risks in online commerce. A key aspect here is the seller’s service status. eBay continuously analyzes various metrics, including delivery punctuality, the number of buyer protection requests, and the feedback profile. For example, if a seller has a rising rate of late deliveries or negative feedback increases, this can trigger an eBay payment hold. However, this measure is not designed as a permanent punishment. Rather, it allows sellers to continue their business activities without the account having to be fully blocked or restricted immediately. In such cases, the platform operator asks the affected merchants to improve their service performance. As soon as the relevant figures stabilize and improve over a defined period, the automatic instant payouts are reactivated. It is therefore a dynamic process that is based on the current quality of the seller’s performance.
2 weeks agolast reply 1 week ago
1
luigi-becher
Technical dead end with payment due to Ebay fee for account "yt-notebooks"
Hello again, I would please need your help to get out of a technical dead end: I received the payment link for my account yt-notebooks , but I can’t use it because it requires a login. Logging in is impossible because of my outdated mobile number. The problem: The phone support told me that I can only change the mobile number once the account is no longer blocked. At the same time, I can only lift the block by making the payment, for which I would need to log in, however. So I can’t change the number because I’m blocked, and I can’t pay because I can’t change the number. Otherwise, I’d be happy to simply pay the amount by regular bank transfer so that my account is clean again. Thank you very much for your efforts! luigi-becher
2 weeks agolast reply 2 weeks ago
5
jeresmov
Customs duties and other fees when ordering from America
Hello, I am interested in an item from the USA. At checkout it says the following: Import charges: US $0.00 No additional import charges upon delivery Pay import charges in advance eBay charges this fee to facilitate the import of your item and ensure that no additional fees for customs, taxes, or third parties are due upon delivery. Import charges may not be refundable. Can someone confirm that I really have to pay 0€ in customs and import charges and that I won't have any later fees when the package arrives? Regards Jeremy
2 weeks agolast reply 2 weeks ago
7

Withholding payments for no reason - customer service says I should ignore eBay emails and laughs at me!

Verify bank details

my money withheld by eBay.

Add account without Trustly

I can't understand my billing and even though the shop is there, listing fees are being charged

Item shipped only with tracking

eBay shipping status is not updating

Miriam@ebay.de

Shipment tracking is not being updated

Since eBay does not give a clear explanation for payment holds, here is an explanation

Technical dead end with payment due to Ebay fee for account "yt-notebooks"

Customs duties and other fees when ordering from America