Fake tracking number

[yonaguil0]

Hi everyone,

 Last week I bought a laptop from the seller janbarverkauf. The day when I bought the laptop I saw that in the morning he had already sold it, but the same laptop appeared again in the evening. I asked him what had happened and he told me that was only a not serious buyer. I talked with him about the product and he responded to my questions so I decided to buy the laptop. After the payment, I received a tracking number and the expected delivery day. I waited for the laptop for one week and when it didn't come I was worried so I called DHL to find what was the problem. The strange thing is that DHL told me that I was not the recipient person of the shipment and that the delivering address didn't correspond with my real address. So, I contacted eBay and they told me that I have to wait until 2nd April.

I'm worried now because this can be one more case of scam in eBay and I don't know how long will take to solve the problem.
Have anyone of you experienced something like this before?

I would really appreciate your comments and support

[originalradierung · Accepted solution]

hallo,

did you pay with PayPal? then wait till you can open a case there

otherwise its only your problem and ebay cannot help you.

[yonaguil0 · Accepted solution]

Hallo,

Thank you for your answer, no I didn't pay with PayPal I pay with credit card

[originalradierung · Accepted solution]

@yonaguil0: Credit card normaly runs through Paypal (!)

Please check again!

[jehtdirnixan]

@yonaguil0 

But in this case it is part of PayPal payment, you'll get buyer protection. Called "eBay Käuferschutz - abgesichert" at bottom of my image.

Bought on March 16, delivery estimated in 3-4 days,
https://www.ebay.de/itm/MSI-GP60-2QF-15-6-Zoll-Notebook-Laptop-Gaming-Wie-Neu-WIN-10-/382844596685?h...

Open a dispute on eBay or better on PayPal !

And add an image / screenshot of the tracking result of DHL, the wrong recipient could be shown.

Or add the answer of DHL, if they wrote to you.

Did you pay promptly?

Than I can not comprehend the decision of ebay's customer help to wait until April 2, because the delivery is delayed since one week.

https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html

[yonaguil0]

Thanks for your help, I contacted DHL and now y have an email where it says that I'm not the recipient of the package.

[jehtdirnixan]

So please add these informations of DHL to the dipute / case within the communation.

[yonaguil0]

Hi,

Finally the seller an I resolve the case. The seller sent a letter to DHL and they send the package again.

Thank you for your comments and help