I made same inquiry before but didn't get a good answer from eBay.
item ID is : 254605505845
One day the buyer suddenly opened a case.
Before that, the buyer didn't contact me.
item was delivered to buyer, 6th June.
But tracking is not updated on the internet, web sites.
buyer may have seen it and abused buyer protection.
German ebay immediately refunded the buyer without any investigation.
Too bad.
I sent message to germany eBay twice.
I'm not getting a decent answer when I email ebay in Germany.
Germany eBay tells me to call us,
but I Live in Japan.
I don’t understand German Language and international calls from Japan are too expensive.
So I submitted a request to Japanese post office to investigate this "buyer did not receive" item.
And today I got an answer from Japanese post office.
Japan post said
"Items received by buyer on June 6th”
Please see photo.
The buyer misunderstood or lied or abuse buyer protection.
I was robbed of items, money and time by malicious buyer.
please answer.
