Account restrictions problem

[star_cardvd]

Hello, eBay German Customer Service Center,
Have a nice day !
My name is Joyand I am the customer service of Pumpkin Team. I'm sorry to bother you.We want to appeal the limitation of our account. Eaby checked the account performance yesterday. It shows that our account (star_cardvd)has been restricted.
The main reason is that the data of unreceived goods exceeds the standard. After the buyers opened the dispute, we immediately communicated with the buyer.
1. Transaction ID ：2131350595008
Buyer ID: annie_12.09.2008.
Item number: 184347504638.
After the buyers opened the dispute, we actively communicate with the buyer,
the tracking number is 00340433958895124558 by DHL DE.
You can track it from the follow link:
The package shipped out on 13th, and the delivery is finished on 14th. The dispute has been dealt with. And the two sides have reached an agreement.

2. Transaction ID 2176327915007.
Buyer ID: simona83.
Item number: 174288873130.
After the buyers opened the dispute, we actively communicate with the buyer, at last, the buy agree to a refund, and then place a new order. So we have refunded anout the previous order.
The dispute has been dealt with and an agreement has been reached between the two sides.

3. Transaction ID 1100257724025.
Buyer ID: jacke68.
Item number: 383623145622.
After the buyers opened the dispute,we immediately communicated with the buyer, buyer opened the dispute on 23th, we've contacted the buyer on 24th, I don't know if the buyer receive the package at last.
There is no reply from the buyer. We gave the buyer a direct refund on 28th.

We sincerely hope to help customers solve problems, hope to get your understanding and positive help,
We know that we should give the solution immediately after the customer open the case. We also want to try our best to solve the problem for the customer.

Therefore, we appeal for the results of this case and hope to get your support and understanding! Now our account has been limited. Hope
you can help us lift restrictions.
Looking forward to hearing from you!
Thanks and regards,
Joy

[lina190709]

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