Bag seized at customs

[arizona22blues]

Have to write in English since my German is only B2.

Bought a bag on E-bay on the 04th Nov.2025. It was a bag from Celine in python. The seller forgot to add the CITES document so the bag has been seized. No further discussions. I have been trying to get through to Ebay but only get the chat bot. Furthermore, it says since I once asked for permission to send the bag back, after misunderstanding the clerk at customs, it is case closed for Ebay. So they do not send the money on to neither the seller nor the buyer? Help! I cannot open a case to tell them what happened. Ebay promised to call back, then sent me a message saying they couldn't get through. I just finished a call with my boss so my phone must be working!!

[verena@ebay]

Hello @arizona22blues,

thank you for your post!

By opening a return request, your original request for an item you did not receive was automatically closed. Unfortunately, you then closed the return request manually on your end. Since a request cannot be reopened once it has been closed, it is no longer possible to process it via our buyer protection program.

Closing the return request on December 27 automatically initiated the release of the payment to your seller. The amount you paid has therefore already been transferred to your seller and will no longer be withheld by us.

For further clarification regarding the refund, I recommend that you contact your seller directly. If you are unable to come to an agreement with your seller, I recommend that you seek information about your legal options.

Best regards,

Verena

[perfect-sally]

Oje, du bist hier viel zu spät dran da der Käuferschutz längst abgelaufen ist. Möglicherweise geht noch was über den Bezahldienstleister.

Bitte mal die Artikelnummer nennen und eine ebay MA kann sich das anschauen und meldet sich hier.

Und auch Deutschkenntnisse auf B2 Niveau sind hier willkommen 😉 Learning by doing!

verena@ebay schaust du bitte? Danke 🙂