Gutschein advertised in search results but I never get a discount or coupon

[nw-biker]

Happy to have an answer in Deutsch of course.

See screenshot.

Gutschein: 6%, max. EUR 50 sparen

Gutschein: 8%, max. EUR 50 sparen

etc

These little coupon notifications are great advertising.  It sucks me into buying stuff I have been thinking about but hesitating to make the purchase (generally more expensive items).

I can't find any gutschein code in the search results or in the product listing itself.

I always pay with paypal.  No discount is applied during checkout.  No gutschein is received for future purchases after checkout.

I find whatever current public ebay gutschein codes I can and try to apply them during checkout...none of them work...and at this point I am already committed to buying the item.

Hah hah, nice scam.  I've lost a couple hundred € in expected discount/gutschein over the last months on higher priced items.  I keep falling for it thinking that "this time it will work out".

Am I stupid or is this just some false advertising?

[bootyooty]

Hi @nw-biker 

sorry for my bad english... i think it's because your account is registerd in the USA instead of Germany?

https://www.ebay.de/sch/nw-biker/m.html?_nkw=&_armrs=1&_from=&_ipg

The coupon is only for users how registerd in germany?

maybe am i wrong? I don't know

[nw-biker]

No worries about the english, Deutsch is also okay. I don't think that is it.

https://www.ebay.de/fdbk/feedback_profile/nw-biker?filter=feedback_page:All

"Angemeldet seit: 16.12.04 in Deutschland"

My primary shipping address is also in Deutschland. So I don't think that is it... but ebay has notoriously buggy software...so it could be somehow related to something like that. But if so it is a bug as I sell/buy in Germany for years.

Have you used these type of Search listing Gutschein before? If so, do you usually get a Gutschein code or is it a discount at checkout or is it a post-sales Gutschein via email for next purchase? I have no idea because the Gutschein is advertised in the search results without any link, terms and conditions, etc.

[bootyooty]

Jaja... angemeldet ist aber nicht gleich registriert, denn du bist in den USA registriert.

Klick auf den Link, auf der linken Seite unten findest du dein Registrierungsland. @nw-biker 

https://www.ebay.de/sch/nw-biker/m.html?_nkw=&_armrs=1&_ipg=&_from=

[nw-biker]

Okay. I understand that is a different thing. I used to live in the USA.

I was not able to find any ebay pages/info/AGBs about these Gutschein though explaining how they are redeemed and restrictions (for instance on registration country).

If my user isn't eligible for them, they shouldn't be advertising them to me.

Do you have a link you can share that explains these Gutschein/AGB/etc?
Do you have any info about how these gutschein are normally redeemed per my previous post (with code, during checkout, etc)?

Thanks.

[bootyooty]

every voucher includes complete conditions, you must read for individually voucher @nw-biker 

Here's an example in my ebay account for a voucher, let's have look

[nw-biker]

So if I understand you correctly, the Gutscheine advertised in the search listings (my original screenshot) are referring to Gutscheine that are supposed to appear in your account under Zusammenfassung (along with Gutschein code and AGB). Not particularly obvious from the search listings that we need to go find a Gutschein code somewhere else in order to get the advertised discount.

Okay, I don't have a Gutscheine section under Mein eBay Zusammenfassung. Just Bieten, Beobachtungsliste, Käufe, Verkaufsaktivitäten.

This page: https://www.ebay.de/help/buying/paying-items/gutscheine-und-rabatte?id=4034
Says: "Damit Sie Gutscheinangebote nutzen können, sorgen Sie dafür, dass in Ihren Benachrichtigungseinstellungen angegeben ist, dass wir Ihnen Marketing-E-Mails senden dürfen."

So I went and enabled this checkbox under "Newsletter, Werbung und Umfragen"
"Informationen und nützliche Tipps zu eBay in „Meine Nachrichten“
Ich möchte hin und wieder Informationen über Sonderaktionen (z.B. Termine, an denen keine oder vergünstigte Gebühren erhoben werden), besondere Angebote bei eBay und die besten Tipps rund ums Kaufen und Verkaufen erhalten."

For some reason I can't add image/screenshot in these Kommentar fields like I could in the original post. I cleared my cache and cookies and re-logged in. I read somewhere that ebay community software isn't supporting Chrome and you need Firefox for the ebay community to work properly (reported in 2019). Wow.

I've logged out and logged back in, still no Gutscheine section showing up under Zusammenfassung. Perhaps I have to wait longer.

Anyway, they really shouldn't be advertising discounts if those discounts aren't really available. False advertising. They should also be linking from these Gutschein/discount advertisements in the search results to the Gutschein otherwise this is really quite deceptive.

I guess if this is really how it works I will just have to bug ebay support to apply these discounts retroactively. This kind of terrible user experience always pisses me off. What a waste of time.