Please help us remove the case record

[baolesem]

Case ID:
5258261918
5261746187
The customer returned the product. The system showed that the label was printed, but the tracking number was not uploaded. We were unable to verify and did not refund in time.
Case ID:
5260634520
5260634497
The customer uploaded the tracking number, the system did not prompt, and there was no timely refund.
The above hope can help us remove the upgrade case record so that we can sell in the long run, thanks!

[aftoncooper]

Hello!

@baolesem  You have to tell ebay directly, where you are registered. Here is the community of germany, we can not remove the defect from your account.