Respect EBAY Customer Service: Good afternoon, now with customer ID: lap3800 purchase item number: 272324909373 Because the buyer in the same time period to buy a total of 3 orders, a total of 5pcs, with a recipient address, so we sent in a package, in order to ensure more secure and timely delivery, we paid a high freight sent UPS Express! Tracking number: 1ZY5673F6755708543 And we don't receive any buyer's e-mail or order messages, notes, marked to be separately packaged, sent ! But the buyer in receipt of items after the return of CASE, return ID: 5040935648 Returned: 28.10.16 16:38:27 MESZ Reason for return: Der Artikel entspricht nicht der Beschreibung oder den Fotos Note: Dear 1-57614 We made 3 orders for 5 jackets to avoid duty payments. You send now all 5 jackets in 1 pack. You saved 2 times delivery costs (US $ 40) and we had to pay 43US $ duty. To get 80 $ refund or we ll send the jackets back to you! Please send me your feedback! Thank you and best regards Patrick Buyers asked us to pay $80, as an honest seller, I have to bear the high freight courier but self-defeating, if the buyer insisted on returning, we will respect his choice, but the problem is that the real reason for the buyer returns Not satisfied We send a parcel, resulting in additional tariffs (I have contacted the courier company to declare the price is normal $ 15, and the customs reply buyers have signed the goods, and the customs side doesn't charge additional customs documents, invoices receipt) This‘s the reason buyers choose "items and description does not match" does not match! Why does EBAY determine that we are responsible for the return shipping costs? Buyer does not provide any pictures or proof! This is not fair to me, may I ask this situation I can do? Why do we have to bear the freight? We sent the right items to pay the high freight, fast delivery, the results of the buyer as long as the choice of kind and picture does not match, even if the reasons for the note with his choice without a penny relationship ... ... Why can’t our interests be fair and just to maintain? This is too disappointing me sad! ... I contacted EBAY Hong Kong customer service, they said need to contact you! Please enlighten Thank you
