Do not know what is happening with my refund - Sie wissen nicht, was mit meiner Rückerstattung

[de2014.shis]

Hello, 

I'm new to Germany, even though I understand German I am not able to speak enough of the language yet and explain my problem to the eBay customer care on phone, I bought on article load month for Which the seller did not ship the item. I made ​​a buyer protection case against him and won the case (case what decided in my favor). I have received a mail Stating did I have been refunded the amount. This mail came to me 3 days ago. Please help me out with a few queries 

Firstly:

The payment method I used When buying what direct debit. I have checked my bank account statement since then, I have not received any refund from eBay. I do not know how long it takes Refer. (It's been more than 48hrs)

Secondly:
I read on the buyer protections - refunds tab, did I need to have a paypal account to Obtain a refund. Is this mandatory? i will not receive a refund without a paypal account?

Thirdly:
I opened a paypal account through eBay now and have linked it to my account. Should I contact eBay again to send me the refund?

Thank you

[ichkaufmirwas-2012 · Accepted solution]

"The payment method I used When buying what direct debit."

"I have not received any refund from eBay."

... because you should get it from the seller ? Not from ebay !

"I read on the buyer protections - refunds tab, did I need to have a paypal account to Obtain a refund. Is this mandatory? i will not receive a refund without a paypal account?"

If you have payed via PayPal you will get the refund through it. But you have payed via direct debit....  so the seller need your bank account not the paypal-id.

"I opened a paypal account through eBay now and have linked it to my account. Should I contact eBay again to send me the refund?"

This was not necessary..... but maybe it works....  I don't know those cases...?

But I have no idea what happened....  Usually ebay works not with people who deal without paypal  ;-(

Push the button "Kommentare" under my answer and tell me the item-number maybe i will unterstand more....?