I filed a complaint due to a significant delivery delay — the item took over a month to arrive.
However, while the case was still under review, the parcel was delivered.
Upon inspection, I discovered that the carpet does not match the description provided in the listing: it was moth-eaten, and covered with stains. None of these were mentioned by the seller. I added these details to my request
Unfortunately, my case was closed automatically because the seller provided proof of shipment, but this does not address the main problem with return
And I cant reopen case - because now it is technically closed
